Once upon a midnight dreary, XxEDGExX had spoken clearly: > >Honestly, I agree with you 100%, but pointy haired boss's get a strange >look on their face when you give them the "we'll just get rid of them" >answer. I had that problem, too... except my boss was one damn fine lookin' blonde woman who was my boss, and a good friend. It was *her* pointy-haired-boss that was making the strange looks... Unforch, the person I wouldn't allow back on our system was a nephew of the tribal chief of the Indian tribe I worked for (and still belong to.) If your company doesn't have a decent acceptable use agreement, lemme know and I'll send you a copy of ours - it has a special line right in it about spamming and the stern stance we take here. Then all you say (as you whack their account and keep their money) is -- you signed, you agreed to the contract. We also mention to our customers in layman's terms what the UCE means - add a little humor to the explanation, and customers don't mind at all what they're signing. > So, what is an admin to do when your boss doesn't want to remove >the user, but also doesn't want to be getting 1000 hate mail messages from >your customers selling the get rich plan. Do what I did - threaten to quit -- then if the pointies don't see it your way... quit. With two friends, started up a new ISP (in direct competition to the one I used to work for), swayed over a decent chunk of their customers, because *they* haven't found anyone who could do 1/10 of what I did for them. >> Russ writes: >> No, I'm serious. Some problems are better suited to a social than a >> technological solution. If your own user is misbehaving, you tell >> them to behave. If they don't, you whack their entire access. I agree - just be sure to CYA with an acceptable use agreement. HTH, Roger "Merch" Merchberger -- Roger "Merch" Merchberger --- sysadmin, Iceberg Computers Recycling is good, right??? Ok, so I'll recycle an old .sig. If at first you don't succeed, nuclear warhead disarmament should *not* be your first career choice.
