Never heard the term "mail moving", however a term you used in the first paragraph
is used in a few email clients(Eudora) and that is "redirect" or redirecting. As your 
customer
states, if a copy remains in the original intended users mailbox, it is being 
forwarded, if
the entire message is sent ahead to the new location, it is being redirected. 

There is one difference however, in Eudora, when you redirect a message, it (Eudora) 
changes
the header information so that the new recipient of the message sees it as coming from 
the
original sender of the message and not the person forwarding/redirecting it. If the 
user
at the final destination of the message replies, it goes back directly to the person 
who
originated the message.

Adam

>We have been using the term "mail forwarding" with our customers in the 
>same way that the USPS uses it: when your mail arrives at your mailbox, it 
>is "redirected" to a remote location (via a "&" entry in .qmail).
>
>However, we have been told by a somewhat educated customer that this 
>process is really called "moving", not forwarding. "Forwarding", they say, 
>means that a copy is saved locally (via a "./Maildir/" entry in .qmail) and 
>a second copy is transmitted to the forwarding address.
>
>What is the correct terminology? How do most of you use the term 
>"forwarding"?
>
>Thanks for your input!
>
>Dave
>NetCarrier

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