On Thu, Jul 13, 2000 at 11:34:52AM -0400, Dan Hill wrote:
> Dave Sill wrote:
>
> > Dan Hill <[EMAIL PROTECTED]> wrote:
> >
> > >I have salesmen that connect to my server via dialup. They are using
> > >MS Outlook 97. Yes, I know its not very good, but does what we need it
> > >to do.
> > >
> > >I have their accounts setup to not delete their email from the
> > >server.
> >
> > How?
>
> In the internet setting within outlook, i have it set to leave messages on
> the server.
>
> >
> >
> > >Now all of a sudden, they are downloading all of their e-mail, as if
> > >this was the first time they ever accessed their accounts from their
> > >boxes. I can't find anything fishy in log files other than their
> > >messages listed as New. Anyone have any ideas as to what might be
> > >happening?
> >
> > Insufficient data. What server are they accessing to retrieve their
> > mail? qmail-pop3d? Some other POP3 daemon? An IMAP daemon?
>
> They are accessising via the pop3 server that is installed from the imap
> rpm with the distro.
>
> The server has been up now for 8 months w/ not apparent errors. ~ 100
> users access this box. It is far from overloaded.
Overloading does not have a bearing on the functionality... But to
return to your question, only the client decides whether to re-read
or delete messages. In the case of Outlook I suspect that it has
lost track of the UIDL information that clients use to track which
messages they have already retrieved. The UIDL that qmail-pop3d
supplies is based on the filename of each mail. So unless that is
changing each time, then it's entirely an issue with the client.
I believe that the usual procedure for fixing that platform/client
combination is:
1. Reinstall Outlook
2. Reinstall Windows
3. Reinstall hardware
4. Repeat as necessary
Regards.
