[Randall: It would seem prudent for Qualcomm to document in the qpopper knowledge base how to deal with Norton AntiVirus considering how many hoops you have to jump through to get it to work. You can bet Symantec won't do it.]
All, This problem was solved a couple weeks ago and I wanted to publish what I did in the event that someone else stumbles upon the same issue. Thanks! to all who responded from this list, comp.mail.sendmail and [EMAIL PROTECTED] Statement of the Problem: Outlook 2000 fails to retrieve mail over SSL POP3 using QPopper 4.0.4 Environment: Solaris 2.5.1 / QPopper 4.0.4 / OpenSSL 0.9.6b / Sendmail 8.12.3 / SASL 1.5.27 / Outlook 2000 / NT4 SP6a Description: As I understand it, QPopper 4.0.4 contains support to use the 110 port for both SSL/TLS and non-SSL/TLS connections. I can get QPopper 4.0.4 to work with SSL/TLS over alternate port of 995 but since Norton AntiVirus E-Mail scanning doesn't support any non-standard ports, I can't use 'tls-support=alternate-port'. Solutions: Client: Outlook Recommended Solution: Throw out Norton. Unlike other virus scanners, Norton works with a proxy and refuses to scan any mail that does not use the standard SMTP and POP3 ports of 25/110. To make matters more complicated, Outlook does not support 'stls' so you have to use SSL over POP3 on port 995. This means that Outlook and Norton AntiVirus are mutually exclusive if E-Mail scanning of SSL POP3 is desired. Implementing another E-Mail virus scanner (e.g. McAfee) allows Outlook to retrieve POP3 over SSL and still catch any E-Mail borne virus. Run a pop3s service on port 995 and point it to a qpopper config that is configured to use 'set tls-support = alternate-port'. P.S. Even Avast (http://www.asw.cz/alwil.htm) works better with SSL than Norton. Alternate Solution: Reconfigure Norton to turn off E-Mail scanning. The On-Access scan will continue to catch any virus but only on access, not on POP3 RETR or on outbound SMTP. Client: Eudora Easy Solution: Reconfigure Norton to turn off E-Mail scanning. The On-Access scan will continue to catch any virus but only on access, not on POP3 RETR or on outbound SMTP. Somewhat Involved Solution: If you really must use Norton AntiVirus and Eudora, you must reconfigure it to use 'Manual Configuration' otherwise SSL POP3 will continue to crash and burn. 1. Run Norton AntiVirus 2 Click "E-Mail Status" 3. Double-click the line corresponding to your SSL E-Mail account. 4. Answer "Yes" when asked if you want to open the options screen now?". 5. DISABLE the SSL E-Mail client that Norton AntiVirus is protecting clearing the check mark in the box. Your E-Mail will still be protected by Norton AntiVirus though the configuration will occur manually in the following steps. 6. Under "Internet", expand the "Email Protection" tree. 5. Select "Advanced". 6. Enable "Enable Manual configuration". 7. Click "OK" to close the "Options for Norton AntiVirus" window. 8. Verify that your SSL E-Mail account shows "Not protected" and that "Manually configured accounts" appears in the list with a large green check mark next to it. If it doesn't appear this way, quit Norton AntiVirus, start it again and then click "Email Status". Norton AntiVirus seems to have a problem refreshing after option changes in "EMail status". 9. Quit Norton AntiVirus. Run a pop3 service on port 110 and point it to a qpopper config that is configured to use 'set tls-support = stls'. Hope this helps anyone who may stumble upon this same scenario in the future. R. Damian Koziel
