{My son John has a Jazzy 1122 wheelchair that we got in July 2002. We haven't
had much trouble with ittil now. The "tech" came out last week and said the
cables are going bad. He didn't tell me how much it would cost to replace them
or anything. This is the only w/c he has ever had.}
Since Pride Mobility is an American Based Company, the parts should not be
that difficult to get. This will depend on who is paying for those parts. If
its a government agency, approval will have to be gotten first. If self pay,
then the parts
will/can be ordered quickly.
The Pride Jazzy has several different cables. Do they wish to replace all of
the cables
or just a few of them? Which ones? This will make a difference in my
personal approach and answer to your question.
{Does anyone know anything about the warranties and how you pay for the
repairs and how long it takes.}
Warranties are covered in the original owners manual that you received when
the chair was delivered. If you have any additional questions regarding any
warranties,
you should contact Pride Mobility directly at: 800-800-8586 and ask for Jazzy
Customer Service. Make sure that you have your serial number.
{Also we were never given any information about the chair and it has never
been serviced like you would a car.}
This information package was with the chair when delivered. If not, you
should contact the provider that supplied the Pride Jazzy Chair.
{This wheelchair cost over $15,000 because of the way he operates it. We were
told last year in Sept 2004 that he could see the monitor that has the
speeds on it and tells him when to change gears, they could do that for $7600
plus
$300 labor. We don't have that kind of money and Medicare won't pay for it.
So an attendant has to push him places in it.}
Pride Jazzy Model 1121 doesn't cost that much from the factory ($5,500), so
your
chair must have additional options that were added at an extra cost when the
chair
was being modified by the Pride Provider. At this point, I can't tell which
items were
manufacturer by Pride and that which was supplier from an adaptive supplier.
Also, I don't know just how much is considered normal use, or damage caused
by
other.
{Last year when they came and looked at it and decided he could operate the
chair the same ways he uses the computer was the first time they had been to
see him in it since we got it. It is like pulling teeth to get them to come and
check it out. This last time it was 2 months before the Tech came out. He told
me last week he would need a Doctors scipt and a letter of medical necessity
before he can work on it.}
I don't know who "THEY" are in this case. It could be several people,
organizations or government agencies. Knowing this would be important.
{This sounds like a lot of BS to me. What can you all tell me about this
situation?
Carol in KY. }
I believe that this is a new requirement, Carol. So its just as frustrating
to the DME as it is to you and your family. I might also suggest to you that
you visit Pride Mobility's website at: www.pridemobility.com. They have a
talk and question/answer
area.
Best Wishes
