| Consider when you correspond with people to not begin your letters with I or me. Getting the attention of the reader is best done by starting with reference to the recipient.
for example:
You have always done such great job caring for me so I hope you will consider helping me with this issue.
Your consideration of this matter will, as always, be much appreciated.
Best,
Brien
On Apr 17, 2006, at 5:40 PM, S. Dial wrote: How's this y'all? April 17, 2006 Rebecca Matheny, Administrator Ms. Matheny: I am writing in hopes that you can help me resolve the situation I was faced with today. As you may or may not be aware of my condition requires that I receive full assistance with all ADL's. When one is in this vulnerable position you hope not only to be cared for by competent people but by people you like and trust and that you have confidence in will conduct your care with respect and warmth. What a person of my vulnerability hopes not to encounter is a hostile or resentful caretaker which would make for an unpleasant life that no one disabled deserves. In my four years as a resident here I've enjoyed a pleasant life and gotten along well with the nursing and cna staff with the exception of Ms. Shelia Thompson a.k.a. Poochie. Our problems began during my first year when I filed a grievance against her for neglect and refusal of care. It was my understanding then that Ms. Thompson would continue to work here but would no longer be assigned to me. I was satisfied with this arrangement. Later Ms. Thompson was fired and it became a moot point. In all this time I have never filed another grievance nor had problems with any other aides. And I believe it's fair to say I'm a well-liked person that's considered easy to work with and that I've been a good resident of this nursing home. Today I discovered Ms. Thompson had been assigned to my hall and that she had refused to enter my room, feed or help in any way with my care. This part I have no problem with and actually am in agreement with Ms. Thompson about, however, it meant other aides from a different hall were obliged to do my care which they did with compassion and grace and I'm very appreciative of Meagan Johns and Donna Harris for their help. It is my request that Ms. Thompson not be assigned to my hall or me again in any capacity - this way no extra burden is imposed on the staff who do enjoy working with me and I them. As it stands Ms. Thompson is scheduled to be on my hall for two weeks and I feel very uneasy and stressed about how my care is to be managed. It is my hope we can resolve this quickly and without further incidence. Thank you for your time. Sincerely, Stephanie Dial
|
