Re: [QUAD-L] FW: Wheelchair repairs Re: Insurance / Doctors

[DAANOO]

I know, that is true.  I wish we had better choices that you.   It is a crock for us. Thank you for the information Lori. Dana In a message dated 10/7/2006 11:42:42 A.M. Central Standard Time, [EMAIL PROTECTED] writes: From Lori…   2 1/2 weeks ago the tilt part of my Permobile just stopped working.  I use this feature all the time so it is very important to get it fixed.  I called Apria here in Tucson and a repair man said that he could come out to look at it the following day.  I asked him specifically if he needed a doctor's prescription to be faxed over and he said "No, definitely not just to look at it.  But later when we have to order the parts and fix it."          So I made the appointment.   He never showed, no one ever called, nothing!  He was supposed to be to my house between 1 p.m. and 3 p.m..  At 2:50 p.m. I called Apria and they told me that I had to speak with scheduling in Phoenix.  I did so and the lady said "You need a doctor's prescription for that."  I was livid!!!  I asked her when they were going to tell me this, how long were they going to just leave me hanging, etc. etc. etc..  All that she offered was "he is new with the company and did not know."  So does that warrant not calling the customer or doing anything???  She did not even apologize for the inconvenience or anything! GODDDDDDDDDDDDDDDDDDDDDDD.   I was very blunt and told her I would take my business elsewhere.   This very thing happened to my wheelchair in April of 2005 and I went to "Preferred Medical" here in Tucson.  I am not too happy with them either for other reasons of fixing the chair but the choice of vendors is limited.  They told me that they could get me in three days later and so of course I jumped on it.   They rigged the wiring up so that it works temporarily until the parts come in which is supposedly three weeks minimum.  The three weeks is about up so I need to call them soon as they never call me!  They have been caught not paying their bills so that is probably why it takes so long to get parts in.   I am just thankful that it is nothing more serious like the wheelchair itself.  And that it could temporarily be fixed.   Apria was fined $10 million a few years ago for Medicare fraud.  The unfortunate part of that is that is probably the amount they pull in in just a month!  They know that they have customers over a barrel so it does not faze them much at all.   They are all crooks.....   Lori C4/5 complete, 27 years post Tucson, Arizona       -------Original Message-------   From: Greg Date: 10/5/2006 2:26:16 PM To: quad-list@eskimo.com Subject: [QUAD-L] Insurance / Doctors   I hate working with insurance companies and doctors. Again, my chair had a problem… I call the repair shop, they wont see me without a doc prescription, then an ok from the insurance company. My doc wont fax in a prescription until he sees me, yet he can’t get me in until next wed. So 6 days to see the doc so he will fax a prescription,. 2 days to get the ok from the insurance. Then a few days to gat an appointment. THEN, they just evaluate the chair to see what’s wrong. Then send to get and ok that the insurance will pay for the parts. Then wait for the parts to get here. Then make an appointment to get it fixed. That can be 2 weeks ti fix something.   I use to hate my insurance and the place in Seattle that fixed my chair, now I miss them. I just made an appointment and went in. They fixed me with a room full of parts they had in stock. Then they billed my insurance. I was mad that if I wanted them to come to my house, It might take 2 days.   Greg