In a message dated 2/6/2007 12:43:00 P.M. Central Standard Time, [EMAIL PROTECTED] writes:
Actually I disagree. Start with the hotel management. If the response is inadequate, then go to the chain CEO. If this is inadequate, then go to the press. If you initially antagonize and threaten the hotel, you are less likely to be able to amiably work with them to fix their problems. To them you are the face of the disabled, you can present yourself as a team player or as an a**hole. Sandy In the hospitality industry a building such as a hotel may be owned by one company out of state and another company that will manage the property. For this reason, we always recommend that when you check in, look around for plaques that advertise... Owned by xxxxxxxx Operated by xxxxxxxx Managed by xxxxxxx Knowing this information is important once you start the complaint process, so that you won't be brushed off with such excuses like... "We merely manage and we apologize that you were not happy." Also contacting a local advocate in that area once you know who owns the property will/can assist you in a followup to your complaint. Those advocates can be Centers for Independent Living. A list of them can be found on: _www.dimenet.com_ (http://www.dimenet.com) Best Wishes w
