Hi Rose, We will send you a replacement pump, and may want to get the pump you have back (at our cost) to evaluate why it is not working.
Please send me an email ([email protected]) with your contact information, and I'll have a member of our customer support team contact you to follow up. I'm sorry for the problem you encountered with the pump, but glad the LTV Cushion is working well for you. Sincerely, Tom Tom Borcherding President ROHO Inc. 100 N. Florida Ave. Belleville, IL 62221 USA [email protected] www.therohogroup.com 1-618-277-9173, ext. 2006 toll-free 1-800-851-3449 mobile 314-378-0051 From: [email protected] To: [email protected], [email protected], [email protected], [email protected], Date: 01/13/2015 10:10 PM Subject: [QUAD-L] air pump Hi all, I recently bought the Roho LTV seat cushion. The cushion is fine but the air pump does not work. I use my regular Roho cushion air pump and that works. Does anyone else have a problem with the LTV pump? I did not want to spend the money to send it back (the pump, not the cushion) so I just use my other pump. The LTV cushion works great when you want to transfer to a fixed, stationary seat and then go back to a regular Roho. I am glad the air pump works on both the regular as well as the LTV seat cushion. Rose This e-mail contains information and/or documents from The ROHO Group, Inc. Any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
