If a program is unresponsive, try closing it through the Task Manager. You probably already know that you can access this tool by pressing Ctrl+Alt+Del, but for a quicker route, you can also use Ctrl+Shift+Esc. If your laptop won't even let you do that, then it's time for a hard reset.You will get more ideas and other useful information in Dell Latitude E4310- https://guideusermanual.com/product-name-latitude-e4310-manual&po=344616&lang=English
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