On Mar 20, 2014, at 1:02 PM, Marc Schwartz <marc_schwa...@me.com> wrote:

> 
> On Mar 20, 2014, at 12:23 PM, Greg Snow <538...@gmail.com> wrote:
> 
>> On Thu, Mar 20, 2014 at 7:32 AM, Dirk Eddelbuettel <e...@debian.org> wrote:
>> [snip]
>> 
>>>    (and some readers
>>>  may recall the infamous Pentium bug of two decades ago).
>> 
>> It was a "Flaw" not a "Bug".  At least I remember the Intel people
>> making a big deal about that distinction.
>> 
>> But I do remember the time well, I was a biostatistics Ph.D. student
>> at the time and bought one of the flawed pentiums.  My attempts at
>> getting the chip replaced resulted in a major run around and each
>> person that I talked to would first try to explain that I really did
>> not need the fix because the only people likely to be affected were
>> large corporations and research scientists.  I will admit that I was
>> not a large corporation, but if a Ph.D. student in biostatistics is
>> not a research scientist, then I did not know what they defined one
>> as.  When I pointed this out they would usually then say that it still
>> would not matter, unless I did a few thousand floating point
>> operations I was unlikely to encounter one of the problematic
>> divisions.  I would then point out that some days I did over 10,000
>> floating point operations before breakfast (I had checked after the
>> 1st person told me this and 10,000 was a low estimate of a lower bound
>> of one set of simulations) at which point they would admit that I had
>> a case and then send me to talk to someone else who would start the
>> process over.
> 
> 
> Further segue:
> 
> That (1994) was a watershed moment for Intel as a company. A time during 
> which Intel's future was quite literally at stake. Intel's internal response 
> to that debacle, which fundamentally altered their own perception of just who 
> their customer was (the OEM's like IBM, COMPAQ and Dell versus the end users 
> like us), took time to be realized, as the impact of increasingly negative PR 
> took hold. It was also a good example of the impact of public perception (a 
> flawed product) versus the realities of how infrequently the flaw would be 
> observed in "typical" computing. "Perception is reality", as some would 
> observe.
> 
> Intel ultimately spent somewhere in the neighborhood of $500 million (in 1994 
> U.S. dollars), as I recall, to implement a large scale Pentium chip 
> replacement infrastructure targeted to end users. The "Intel Inside" 
> marketing campaign was also an outgrowth of that time period.
> 


Quick correction, thanks to Peter, on my assertion that the "Intel Inside" 
campaign arose from the 1994 Pentium issue. It actually started in 1991.

I had a faulty recollection from my long ago reading of Andy Grove's 1996 book, 
"Only The Paranoid Survive", that the slogan arose from Intel's reaction to the 
Pentium fiasco. It actually pre-dated that time frame by a few years.

Thanks Peter!

Regards,

Marc

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