Dear Xilinx Customer,
Thank you for contacting Xilinx Technical Services. Please be advised that since 6th
January 2003, Xilinx European Technical Services is no longer accepting email cases
through [EMAIL PROTECTED] We request that instead, electronic cases be logged through
Webcase.
Please note that if you do not have access to the internet, you should telephone
Xilinx Technical Services on +44 (0)870 7350 610 where our administrator will be able
to explain to you an alternative method for logging technical queries.
Webcase can be accessed through www.support.xilinx.com.
WebCases are often resolved more quickly than Email cases due to the nature of the
information submitted. With Email cases, it can be easy to omit information that could
be crucial to the Customer Applications Engineer dealing with your case.
In order to register for Webcase:
Navigate to www.support.xilinx.com
Click on 'WebCase' in the grey frame on the left
Click on the 'Register' button at the top of the main frame
In the 'I am New to Xilinx.com' window, click on 'Create an Account'
Simply enter the details into the fields
You will be informed via email once your registration has been accepted
Your registration will be processed as quickly as possible and should take no
longer than 24 hours to be completed. However, please call +44 (0)870 7350 538, if you
require more urgent assistance.
You can use WebCase to:
Create technical support cases
Attach design files
Add and receive new case data and updates in real time
Monitor your case status
Query open cases
We very much hope that you enjoy using this tool.
With very best regards,
Xilinx European Technical Support
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