Gabor Grothendieck wrote:I imagine Gabor meant _real_ customer service.
My personal view on this is that there is need for a friendly
list with a more "customer service" attitude than r-help.
God save us from a ``"customer service" attitude'' --- bland,
fatuous, feel-good useless twaddle! If you want a ``custome
service'' attitude go and use Microsoft's crap!
The subscribers to
this list are not customers, they are participants in a collective
endeavour. Those who come in with an ``I'm a customer; service me''
(;-)) attitude should look elsewhere. If they are such wimps that
they collapse from being told a few brusque home truths, they
shouldn't be doing statistical computing in the first place.
I wish that I shared Rolf's idealism here, but there are lots of people who should be doing statistical computing who either aren't doing it at all, or are using decidedly inferior tools (see point 1 above). The easier we can make their introduction to R (and statistics), the better.
Comments about a second mailing list are a little off the mark, since there are already 3 mailing lists: R-help, R-devel, R-core. R-beginner would just be another layer.
But it is definitely useful to wonder what the best medium is. Given that the list is populated by statisticians, experimenting seems like a natural choice.
Patrick Burns
Burns Statistics [EMAIL PROTECTED] +44 (0)20 8525 0696 http://www.burns-stat.com (home of S Poetry and "A Guide for the Unwilling S User")
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