Acct terminate cause is User-Request, meaning the hotspot received a session 
end instruction from the device, eg. logoff URL, or a disassociation which the 
hotspot translates as User-Request (eg. laptop going to sleep). There is no 
Session-Timeout or Idle-Timeout in the logs that would correspond to what you 
describe.

On Apr 13, 2012, at 3:26 PM, Jennings Tuala <[email protected]> wrote:

> Hi there,
>  
> I’m having some issues with idle timeouts in radiator. Users are suddenly 
> being disconnected after say 25 minutes of inactivity. This never used to 
> happen before so I attached a trace 4 debug for you to have a look at. Would 
> greatly appreciate your assistance please.
>  
> Thanks,
> Jay
>  
>  
> Tue Apr 10 15:48:32 2012: DEBUG: Packet dump:
> *** Received from 110.5.112.85 port 32817 ....
> Code:       Access-Request
> Identifier: 29
> Authentic:  <137><202><239><165><163>W<22><229>Xfg<168>&<144><174><216>
> Attributes:
>         User-Name = "6100510"
>         User-Password = @[<4>=<161><221><154>u<141><0><143><5><1><165>_<250>
>         NAS-IP-Address = 110.5.112.85
>         Service-Type = Login-User
>         Framed-IP-Address = 10.17.4.212
>         Called-Station-Id = "00:90:0B:05:6B:14"
>         Calling-Station-Id = "38:59:f9:80:c8:5d"
>         NAS-Identifier = "110.5.112.85"
>         Acct-Session-Id = "00:90:0B:05:6B:14:133411720333317"
>         NAS-Port-Type = Wireless-IEEE-802-11
>  
> Tue Apr 10 15:48:32 2012: DEBUG: Handling request with Handler '', Identifier 
> ''
> Tue Apr 10 15:48:32 2012: DEBUG:  Deleting session for 6100510, 110.5.112.85,
> Tue Apr 10 15:48:32 2012: DEBUG: do query is: 'delete from RADONLINE where 
> NASIDENTIFIER='110.5.112.85' and NASPORT=0':
> Tue Apr 10 15:48:32 2012: DEBUG: Handling with Radius::AuthSQL:
> Tue Apr 10 15:48:32 2012: DEBUG: Handling with Radius::AuthSQL:
> Tue Apr 10 15:48:32 2012: DEBUG: Query is: 'select PASSWORD, SESSIONTIMEOUT 
> from SUBSCRIBERS where USERNAME='6100510' and SESSIONTIMEOUT > 0':
> Tue Apr 10 15:48:32 2012: DEBUG: Radius::AuthSQL looks for match with 6100510 
> [6100510]
> Tue Apr 10 15:48:32 2012: DEBUG: Radius::AuthSQL ACCEPT: : 6100510 [6100510]
> Tue Apr 10 15:48:32 2012: DEBUG: AuthBy SQL result: ACCEPT,
> Tue Apr 10 15:48:32 2012: DEBUG: Access accepted for 6100510
> Tue Apr 10 15:48:32 2012: DEBUG: Packet dump:
> *** Sending to 110.5.112.85 port 32817 ....
> Code:       Access-Accept
> Identifier: 29
> Authentic:  <253>;<226>m<181>{}V<28><250><198><209><179><151><176><224>
> Attributes:
>         Session-Timeout = 86400
>  
> Tue Apr 10 15:48:32 2012: DEBUG: Packet dump:
> *** Received from 110.5.112.85 port 32817 ....
> Code:       Accounting-Request
> Identifier: 30
> Authentic:  {<211>=c;_<160><152>Z<132><22><10>RE<253><3>
> Attributes:
>         User-Name = "6100510"
>         Acct-Status-Type = Start
>         Acct-Session-Id = "00:90:0B:05:6B:14:133411720333317"
>         Acct-Authentic = Local
>         NAS-Identifier = "110.5.112.85"
>         NAS-IP-Address = 110.5.112.85
>         Calling-Station-Id = "38:59:f9:80:c8:5d"
>         Called-Station-Id = "00:90:0B:05:6B:14"
>         Framed-IP-Address = 10.17.4.212
>         NAS-Port-Type = Wireless-IEEE-802-11
>  
> Tue Apr 10 15:48:32 2012: DEBUG: Handling request with Handler '', Identifier 
> ''
> Tue Apr 10 15:48:32 2012: DEBUG:  Adding session for 6100510, 110.5.112.85,
> Tue Apr 10 15:48:32 2012: DEBUG: do query is: 'delete from RADONLINE where 
> NASIDENTIFIER='110.5.112.85' and NASPORT=00':
> Tue Apr 10 15:48:32 2012: DEBUG: do query is: 'insert into SUBSCRIBERS 
> (USERNAME, NASIDENTIFIER, NASPORT, ACCTSESSIONID, TIME_STAMP, FRAMEDIPADDRESS,
> NASPORTTYPE, SERVICETYPE, DNIS)':
> Tue Apr 10 15:48:32 2012: ERR: do failed for 'insert into SUBSCRIBERS 
> (USERNAME, NASIDENTIFIER, NASPORT, ACCTSESSIONID, TIME_STAMP, FRAMEDIPADDRESS,
> NASPORTTYPE, SERVICETYPE, DNIS)': You have an error in your SQL syntax; check 
> the manual that corresponds to your MySQL server version for the right
> syntax to use near '' at line 1
> Tue Apr 10 15:48:32 2012: ERR: do failed for 'insert into SUBSCRIBERS 
> (USERNAME, NASIDENTIFIER, NASPORT, ACCTSESSIONID, TIME_STAMP, FRAMEDIPADDRESS,
> NASPORTTYPE, SERVICETYPE, DNIS)': You have an error in your SQL syntax; check 
> the manual that corresponds to your MySQL server version for the right
> syntax to use near '' at line 1
> Tue Apr 10 15:48:32 2012: DEBUG: Handling with Radius::AuthSQL:
> Tue Apr 10 15:48:32 2012: DEBUG: Handling accounting with Radius::AuthSQL
> Tue Apr 10 15:48:32 2012: DEBUG: AuthBy SQL result: ACCEPT,
> Tue Apr 10 15:48:32 2012: DEBUG: Accounting accepted
> Tue Apr 10 15:48:32 2012: DEBUG: Packet dump:
> *** Sending to 110.5.112.85 port 32817 ....
> Code:       Accounting-Response
> Identifier: 30
> Authentic:  <159><4>g<161><5>4,Pq<29><169>L<159><251><160><242>
> Attributes:                                                                   
>  
>  
>  
> Tue Apr 10 16:14:18 2012: DEBUG: Packet dump:
> *** Received from 110.5.112.85 port 32817 ....
> Code:       Accounting-Request
> Identifier: 29
> Authentic:  <153>3B}f<158><172>Pb<30><192><139><246><23>h<148>
> Attributes:
>         User-Name = "6100510"
>         Acct-Status-Type = Stop
>         Acct-Session-Id = "00:90:0B:05:6B:14:133411720333317"
>         Acct-Authentic = RADIUS
>         Acct-Session-Time = 1547
>         NAS-Identifier = "110.5.112.85"
>         NAS-IP-Address = 110.5.112.85
>         Acct-Input-Octets = 1069902
>         Acct-Output-Octets = 93367
>         Acct-Input-Packets = 1017
>         Acct-Output-Packets = 1087
>         Calling-Station-Id = "38:59:f9:80:c8:5d"
>         Called-Station-Id = "00:90:0B:05:6B:14"
>         Framed-IP-Address = 10.17.4.212
>         NAS-Port-Type = Wireless-IEEE-802-11
>         Class = " "
>         Acct-Terminate-Cause = User-Request
>  
> Tue Apr 10 16:14:18 2012: DEBUG: Handling request with Handler '', Identifier 
> ''
> Tue Apr 10 16:14:18 2012: DEBUG:  Deleting session for 6100510, 110.5.112.85,
> Tue Apr 10 16:14:18 2012: DEBUG: do query is: 'delete from RADONLINE where 
> NASIDENTIFIER='110.5.112.85' and NASPORT=0':
> Tue Apr 10 16:14:18 2012: DEBUG: Handling with Radius::AuthSQL:
> Tue Apr 10 16:14:18 2012: DEBUG: Handling accounting with Radius::AuthSQL
> Tue Apr 10 16:14:18 2012: DEBUG: do query is: 'update SUBSCRIBERS set 
> SESSIONTIMEOUT="until Time" where USERNAME='6100510'':
> Tue Apr 10 16:14:18 2012: DEBUG: AuthBy SQL result: ACCEPT,
> Tue Apr 10 16:14:18 2012: DEBUG: Accounting accepted
> Tue Apr 10 16:14:18 2012: DEBUG: Packet dump:
> *** Sending to 110.5.112.85 port 32817 ....
> Code:       Accounting-Response
> Identifier: 29
> Authentic:  <203>W~n<225><215>'<26><206><28><183>}<161><181><240><6>
> Attributes:                                  
>  
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