Here is my experience ordering the battery pack (I'm in the US) July 21 - Ordered my battery pack. The site said "pre-order now" but when I added the battery to my cart, it said "in stock". I thought I got lucky. My Paypal account was charged the same day.
July 23 - Order status - "in process" July 26 - Order status - "in process". I call Logitech. They tell me they got some out but they are out of stock again but expecting more. August 4 (yesterday)- Went to the Logitech site. Order status - "in process". The order page shows it as "pre-order now". For kicks, I added another one to the cart and it said "in stock". At that point, I got annoyed and called them again. Gentleman told me it was out of stock. I asked why they charged my account if it is out of stock. His response is "That's the way paypal works; if you had used a charge card, we would not have charged your card until it was shipped". I then asked why the site says "in stock" when you put the pack in your cart - isn't that misleading. He said "no; you should have believed the order page which said "pre-order now" rather than adding it to your cart". I told him he must be kidding but he wasn't. He then tells me they are expecting more by the end of August but there is a backlog and it is possible that even when they come in, I may not get one. I then went off on a rant and also mentioned the Firmware 7.5.1 issue which he was in no mood to hear about. After all that he asked me if there was anything else he could help me with. I thought to myself "anything else? exactly what have you helped me with?" August 5 (today)- Notification that battery has shipped!!! Coincidence? I really don't know. Site still says "pre-order now". What a strange way to provide customer service. -- ciarmer ------------------------------------------------------------------------ ciarmer's Profile: http://forums.slimdevices.com/member.php?userid=37631 View this thread: http://forums.slimdevices.com/showthread.php?t=75056 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
