After sending my Radio back, I waited a while, found they dropped the ball, and after telling Logitech Support the ball was in their court, they replied: - I see the order and the approval for sending your replacement radio. The replacement order dates December 13. Looks like we are out of stock for this unit. I can order your unit to be replaced with a UE Smart Radio. The hardware is the same except the Smart Radio includes a battery package. Please note the firmware is different.-
After a few exchanges I called them and told them I didn't want a UE Smart Radio. I wanted a Radio that works with Server 7.5.x. They repeated that they could not send me such a Radio because they were no longer made. I asked for a refund and they arranged it. I asked them again: Did I get a defective model or are newer Radios incapable of downgrading the firmware? The tech said I got a defective Radio and that all devices except the UE downgrade the firmware. I got confirmation that my refund is on its way. I must say that the Logitech -phone- support was very good. Then I turned around and bought another Radio from Amazon. I received it today and configured it successfully with these steps: 1. I disconnected my Internet connection from my router 2. I connected the new Radio to the wireless 3. It tried to connect to mysqueezebox.com and failed because of step 1. 4. I connected the Radio to my server, and it downloaded the firmware (YES!), installed it and rebooted. 5. Once again it tried and failed to connect to mysqueezeserver.com 6. I tested the Radio and it worked fine 7. I reconnected my router to the Internet, restarted the Radio and it still works Perhaps steps 1 & 7 above are not necessary, but I suspect that my troubles with my "defective" Radio happened because I signed in to mysqueezebox.com before attempting to downgrade the firmware, and I know it downloaded -something- and rebooted at that time. Although Logitech Support said otherwise, I wonder if the download from mysqueezebox.com installed some type of UE irreversible setting which prevented the downgrade. Regardless, I now have a working Radio and can enjoy awesome music classic Squeeze devices. ------------------------------------------------------------------------ rich.herbs's Profile: http://forums.slimdevices.com/member.php?userid=58334 View this thread: http://forums.slimdevices.com/showthread.php?t=97436 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
