I also had a radio that developed the symptoms described, the volume pot (rotary encoder) didn't always respond. If you put pressure on the control it seemed to kinda work correctly. Sounded like a poor connection on the circuit board. I disassembled the radio, removed display cover and circuit board then re-soldered the volume control connections on the circuit board. The connection feeds thru the board so it required top and bottom re-soldering. Put radio back together and now volume control works correctly again.
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