You can do this yourself with SB Radio or Touch using Factory Reset.

SB Radio Factory Reset = 
- power off Radio (press & hold POWER button, see "goodbye" on screen)
- press & hold “+” button
- power ON Radio
- continue holding “+” until you see "Factory Settings Restored"
- wait till Radio completely reboots on it’s own 

After reset it should offer a screen that says “this Radio is registered
to x...@abc.com”.  Need to scroll down on screen to choices of Continue
or No, register to new account.


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