glasmann wrote: > To All: > > I can understand Logitech not wanting to support too old products that > they canned (how much is 'too' - I wonder). > > But, I do not understand: > 1. Why is there no clear statement by them of the level and duration of > support for the Squeezebox family of products? > 2. If they do not want to help me with the set up of a NEW Squeezebox > v3, why do they not reply to ticket 9566163? > 3. If they do not want to support this old family, why do they not pull > the plug on mysqueezebox.com and Squeeze Network? > > I am going to reply to their Support Survey email with these questions? > Too late, they pulled the plug on the survey, so cannot reply. > Convenient! > > Thanks, > Mike
I do not have answers for your questions, and I doubt that anyone else does (but I am accustomed to being proved wrong). It has to be frustrating to run into a brick wall of no support, but it's hardly unusual with products that have been discontinued more than ten years. I think it would be interesting to compare with other product lines that have been discontinued as long as the Squeezeboxes, to determine the industry standard for product afterlife support. It would also be interesting to see how many discontinued product lines are still supported by a forum and information site that is still paid for by the former manufacturer. I am sure that some people here are glad you did not get to pose your questions to Logitech, since they are still using mysqueezebox.com and do not want the plug pulled! Meanwhile, you have been offered help. I hope you have responded to Michael's offer by PM. That's your best bet for finding a solution to your issues. Usually running latest beta LMS nightly on Raspberry Pi OS with virtual players (Squeezelite and Airplay bridge). Occasionally using SB Radio, Boom or Classic. ------------------------------------------------------------------------ RobbH's Profile: http://forums.slimdevices.com/member.php?userid=67008 View this thread: http://forums.slimdevices.com/showthread.php?t=116935 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
