greetings,
 
i work for an online shop, and razor is classifying the emails that we
send out with order status updates as spam :(
as email is our primary means of communication with our clients, this is
causing a few issues.
 
matt kettler recently said (to someone else):

> If you have the time/motivation, you can install razor, and run the
affected
> message through razor -d and see what e4 (body) and e8 (url) hashes
are being
> matched... If you post the hashes, one of the cloudmark folks should
be able to
> look into it rather quickly.

so..

Jan 05 13:51:40.687601 check[5234]: [ 8] mail 1.0 e4 sig:
fQyf8kRVckvxsohgrxdlbSf772kA
Jan 05 13:51:40.687744 check[5234]: [ 8] mail 1.0 e8 sig: FqGR0oHRGdkA
[...]
Jan 05 13:51:41.311694 check[5234]: [ 6] mail 1.0 e=4
sig=fQyf8kRVckvxsohgrxdlbSf772kA: sig not found.
Jan 05 13:51:41.311832 check[5234]: [ 6] mail 1.0 e=8 sig=FqGR0oHRGdkA:
Is spam: cf 100 >= min_cf 21

ok, razor classifies our url as known spam.

i'm guessing people didn't remember the "notify me about special events
at this store" checkbox when they created their account :(


is it possible for one of the cloudmark folk to look into this for me
please?



thanks
 
[ byron jones
[ zoom itg                           Mind of its own. Damn lawnmower.
[ +61 8 9389 5235                                        - David Brin


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