On 2015-09-30 4:24 am, John GALLET wrote: > Hi, > > I have been getting some false positives from Razor recently. These are > quite disrupting for me because I need the information, and since these > emails only go out to notice a payment registration, they are also very > disruptive to my clients if they also use Razor (the newsletters go > through, but not the payment notices, this is as stupid as it gets). > > How can I get in touch with someone who will explain what is supposedly > wrong with these emails ? Do I just paste headers and contents in here > ? > > Sincerely, > John GALLET
Hello, John, The issue is that some person (or, more likely, some persons) reported your emails or emails that were very similar to yours to Razor. Razor stores reported content as hashes...if your content is sufficiently like something else that was reported, it may very well trigger back as a match. Your best bet is to make use of the Razor tools to report the same emails as not spam. Otherwise, you'll want to have your clients contact their mail admins and see about having you/your address(es) whitelisted so that they bypass the spam scans. -- Mike Burger http://www.bubbanfriends.org "It's always suicide-mission this, save-the-planet that. No one ever just stops by to say 'hi' anymore." --Colonel Jack O'Neill, SG1 ------------------------------------------------------------------------------ _______________________________________________ Razor-users mailing list Razor-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/razor-users
