At 11:47 AM 10/10/2008, Dan Goldberg wrote:
I have couple of questions regarding the new SA plans.
Dan,
Thanks for asking reasonable, but very important questions. Let
me take this opportunity to answer your questions accordingly.
1. Will RBTI notify us when it is time to renew??
You bet. A formal friendly reminder will be sent to all eligible
users who will need to be reminded to take advantage of this new
option; if they still want to continue receiving updates with the
exemplary support and high quality of service which has made RBTI
what we are today.
FWIW, making the official SAP (Software Assurance Plan) announcement
wasn't an overnight deal. This plan, now in action, was thoroughly
advised, researched, drafted, reviewed and finalized by the Guardian
Angels of R:BASE Technologies, Inc., who would like to see RBTI as
a healthy and prosperous software company. This assurance plan will
enable continued high quality of support and services without
compromising anything.
Did you see a line item on the 10th Anniversary Day-By-Day Schedule?
Date : Saturday, October 18th
Item : 3
Time : 9:15 am - 9:30 am
Topic: Know the guardian angels who have been helping for over 10 years
2. You mentioned a discount on SA when we purchase the product.
a. Does the SA that was bought at time of purchase take effect
after the first year??
Yes. As you receive a full year of product updates, in the form of bug
fixes and enhancements requests, with the initial purchase, a purchase
including a Software Assurance Plan will take effect after the first
year.
b. Since we all purchased the product prior to SA being announced
do we get a discount for the first time if we buy now??
Yes. All users who purchase a Software Assurance Plan will receive a
15% discount for coverage encompassing all of their licensed products.
This discount is available to all R:BASE Technologies, Inc. users who
purchased software for the past year!
3. Some other products give free upgrade rights or additional discounts
when the next major release is available if you have SA. Is this also
true for RBTI products??
Funny you mentioned that.
Now that we have announced the SAP (Software Assurance Plan), we are
already working on a PAP (Premium Assurance Plan) that will provide
an automatic upgrade to the next major release or a deeply discounted
upgrade price for upgrading to that next level, whatever works best.
This would further help to flatten the feast/famine aspects of the
software, and will not be different from any other software houses
with such plans already in effect.
Please stay tuned for complete details.
After 10 years of hard work, perseverance, and providing the best
quality of product, support and services, we have to provide our
LOYAL and CURRENT customers an assurance plan to maintain the same
quality of service and support without compromises.
This is good business and a win-win situation for all involved.
Remember my following comment posted on October 1, 2008?
*********
The expectation of "forever" is the equivalent of "Everybody
wants to go to Heaven but no one wants to die".
There is a price for everything and the price for first class
support or contracted maintenance and the like is a continued
investment in the product.
*********
RBTI has always been responsive on my support issues and I
would say they are worth the extra dough in my mind.
Thank you for your kind words, Dan! It means a lot to me, but
most importantly to the talented, dedicated and hardworking
members of R:Dream Team.
Every member of my team takes great pride in their work. The
R:BASE product you see today is the result of our dedication
and commitment.
In my principles, words mean nothing anymore; however, no one
can deny the results.
As you personally know, I run a very unique, no nonsense, and
well-focused business. Everyone here shares the same goal and
respects my vision. They wouldn't be here, working at RBTI
otherwise.
I hope that answered your questions.
Should you have further questions, or if there is anything we
can do to help here at R:BASE Technologies, please feel free
to contact us.
Very Best R:egards,
Razzak.
