>>> As anyone who has reported an issue through the RDCC can tell you, it is quite simple, and fully interactive. <<< I might also add that in my experience, the dream teams has been eXtreme-ly good at fixing bugs and providing fixes, particularly when a sample is provided. I too, or should I say clients/end users, have experienced some problems with compiled applications, but nothing I can duplicate as they do not document when it happens, they simply re-start the application…oh well. If someone can provide a replicable sample to RBTI, it would apparently help a bunch of us. Javier, Javier Valencia, PE 913-829-0888 Office 913-915-3137 Cell 913-649-2904 Fax <mailto:[email protected]> [email protected] _____
From: [email protected] [mailto:[email protected]] On Behalf Of John Minyo II Sent: Thursday, January 27, 2011 12:31 PM To: RBASE-L Mailing List Subject: [RBASE-L] - Re: 9.1 stops working., etc. At 11:18 PM 1/26/2011, Tom Frederick wrote: Using 9.1 with latest updates on both Win 7 and XP machines with 2 gig memory each. I have one form that drops the user out of the database and I cannot figure out why. The form collects information about CONTACTS (name, address, phone, and 18 additional fields). 1. When I call CONTACTS straight from a menu list it works correctly every time. 2. Another form tracks prescribed MEDICATIONS and uses a drop down to select the prescribing physician. If the name is new, the user hits a green '+' which fires an EEP to load the CONTACTS form to collect the new physician's info. I use this basic system successfully in many locations. However in Example #2 I can go to any field within the called CONTACT to add info but as soon as I click on any other CONTACT field, the database closes. In XP the database just shuts down. In Win 7 this message comes up: "R:Base 9.1 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". The MEDICATION form has 33 items that do something and on it's own it always works. I have stripped EEPs out of CONTACTS to eliminate conflicts, rebuilt the forms, Echo and Trace do not show anything. What is a likely cause of the database just stopping like this? All I can think of is there is some kind of conflict, but nothing pops up that I can see. At 11:13 AM 1/27/2011, Alastair Burr wrote: I guess now is the time to add my experiences with v9.0 on W7-64: R:Base rarely closes properly – from my app, from the R:>, from anywhere. R:Base “hangs†if my screen power-saver kicks in – I see it when I go back in, obviously. I click on the message to send details to Microsoft but its been like this since I got this computer (mid July last year). I did ask a question here but nobody had any offering that helped, unfortunately. I have all the MS updates and build 9.0.5.10104 of R:Base. I can’t report this because I cannot send my PC to RBTI so that they can see what happens. At 11:16 AM 1/27/2011, Karen Tellef wrote: Alastair: You reminded me... Working on a client's 9.1 install, when you close RBase properly (close all designers, disconnect the database, close RBase from the main menu), I always get the message that the program has not closed properly, gives me several options and I pick "close the program". We're still in development mode so I hope that goes away before we go live, but have no idea what's causing it.... Dear Tom, Alastair, Karen, et al: We can assure all that the R:BASE Dream Team will not waste any time resolving reported issues. We always recommend that users first attempt to replicate an issue within a different database, or one of the RRBYW## sample databases. If you can replicate the problem, then please prepare the sample with detailed instructions and send it to the RBG9 RDCC email address, [email protected], or submit the issue within the RBG9 RDCC Client, that is embedding into the R:BASE eXtreme product. From the main Menu Bar, choose "Help" > "RBG9 R:DCC Client". Remember, the RBG9 RDCC Client interface give all users direct access to the R:BASE development team to discuss enhancements and bug-related issues. It is worth noting that in "all" R:BASE Technologies documentation, a chapter titled "Feedback" is provided, that states the same details provided above. As anyone who has reported an issue through the RDCC can tell you, it is quite simple, and fully interactive. Thank you and best regards, John Minyo II R:BASE Technologies, Inc. Customer Service
