Hi Karen,
Windows has the Remote Assistance. It allows you to work remotely and
the computer you are controlling to see what you are doing and
participate if necessary. The one time I tested it. The person who
needs the help has to initiate the process. They choose the Remote
Assistance from the Windows Start button. Then an invitation is sent to
you usually as an email attachment, the connection is made, and the rest
pretty much functions like Remote Desktop.
On the technical side:
- Allow Remote Assistance needs be enabled in the Control Panel System
Properties. It is the the 1st item under the Remote tab.
- If you have to forward a port for a firewall or router, it is usually
3389 just like Remote Desktop.
- There is usually a item under the Windows Start Button with Remote
Assistance or Windows Remote Assistance.
Hope this helps. At least it is a solution that does not require any
additional software.
Damian
On 3/8/2011 10:11 AM, [email protected] wrote:
When I use RD to go into a client, the workstation's monitor is not
visible, just says "this computer is locked" or something like that.
Is there a setting on either my end or theirs so that they can see the
screen?
Karen
