John, I think most, if not all, on this list would agree with you - Razzak is downright amazing in his commitment to support for his customers. I have sent him e-mail in the middle of the night, even after midnight, and received responses and solutions as late (early?) as 4:30 a.m. I can't say that about ANY other software provider. R:Base will continue to be the best because Razzak's commitment to quality and support is the best. Lynn Shelton ----- Original Message ----- From: "John Dew" <[EMAIL PROTECTED]> To: "Rbase Forum (E-mail)" <[EMAIL PROTECTED]> Sent: Saturday, September 22, 2001 3:37 PM Subject: SCONNECT...AMAZING SUPPORT and SERVICE from RAZZAK > By way of background I have been writing RBase applications for my small > retail business since 1986. > > I am something of a lurker on this list....been there since the dark days of > Abacus.....read it avidly but rarely contribute. > > Wrote recently to the list about my problems with using SCONNECT on a new > 6.5+ WINDOWS application I am writing. > > On Thursday I saw that Razzak had replied but my initial email was not > sufficiently clear and his response did not solve the problem...I replied > accordingly. Approx 15 minutes later Razzak calls me (in Vancouver B.C.) and > then spends the next 90 minutes painstakingly trying to solve the problem > over the phone. He narrowed the problem down to an Owner,User,Password > conflict between the two databases. At his request I emailed him both sets > of RBase files. An hour later they are returned cleaned up and ready to go. > The commands now work swiftly and seamlessly. > > I have emailed Razzak privately to thank him but I felt I had to share, with > all of you, this example of his unique approach to customer service. We are > a very small (albeit very loyal) RBase user, until Thursday I had met Razzak > once and spoken with him maybe twice. This level of service is quite > exceptional and way beyond what we could reasonably expect!.
