Claudine, do you also use any download accelerator software? I have had problems with Speedbit's Download Accelerator (DAP) with the URL's for RBTI...
Regards, Alastair. ----- Original Message ----- From: "Claudine Robbins" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Monday, July 18, 2005 4:18 PM Subject: [RBG7-L] - RE: Zone Alarm download problem (was: Help Files Don't work) > Mike, > > I started experiencing this ZA problem when RBTI put its files on an > external server for us to download. I never have the problem when files are > on RBTI's home server. With ZA enabled, one clue that the file will not > download without corruption is the zip or exe icon next to the file is > either missing or takes a long time to come up... > > > -----Original Message----- > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of MikeB > > Sent: Monday, July 18, 2005 10:07 AM > > To: RBG7-L Mailing List > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > The Zone Alarm comment raises some Questions. > > > > I am not sure if the *.chm files have imbedded ActiveX (some do) that > > might be > > perceived by AV programs as hostile and interrupt the "copy / extraction" > > process.. > > > > > > > > ----- Original Message ----- > > From: "Claudine Robbins" <[EMAIL PROTECTED]> > > To: "RBG7-L Mailing List" <[email protected]> > > Sent: Monday, July 18, 2005 7:57 AM > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > > In the past, I always had problems downloading updates with Zone Alarm. > > Not > > > wanting to disable ZA for any length of time, I now VPN to my server at > > the > > > office and download there, then I copy the files over to my home pc. > > Works > > > great. In this case, once the files were copied over in a temporary > > > directory, I unzipped them to the C:\RBTI\RBG7 directory, and allowed > > > overwriting. No problem. > > > > > >> -----Original Message----- > > >> From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. > > >> Blocker > > >> Sent: Monday, July 18, 2005 12:14 AM > > >> To: RBG7-L Mailing List > > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > >> Can we hear from others out there - that's 3 of us now that have had > > some > > >> kind of issue with installing the new help files. > > >> > > >> Anyone NOT have a problem? > > >> > > >> David > > >> > > >> David Blocker > > >> [EMAIL PROTECTED] > > >> 781-784-1919 > > >> Fax: 781-784-1860 > > >> Cell: 339-206-0261 > > >> ----- Original Message ----- > > >> From: "Jay Ward" <[EMAIL PROTECTED]> > > >> To: "RBG7-L Mailing List" <[email protected]> > > >> Sent: Sunday, July 17, 2005 7:12 PM > > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > >> > > >> > David, thanks for your thoughts and success. I just did the re-start > > >> option > > >> > and that didn't work either. I still get the "Action Cancelled" > > >> statement > > >> > in the right hand window. > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David > > M. > > >> > Blocker > > >> > Sent: Sunday, July 17, 2005 7:59 AM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > > >> > I also report problems with the help files which eventually I > > overcame. > > >> > > > >> > I followed these steps: > > >> > > > >> > 1. Downloaded and installed Release candidate 5 of Build 81 and > > build > > >> 10 > > >> of > > >> > R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. > > >> > Unfortunately, I did NOT realize help.rid was also a key file and did > > >> not > > >> > back that one up. > > >> > 3. Downloaded each of the help zip files, unzipping them with PKZIP > > for > > >> > Windows. IN the beginning I messed up: the default directory that > > came > > >> up, > > >> > becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 > > and I > > >> > OK'd it and only after the first 3 did I realized my mistake. > > >> > 4. So I started again and unzipped everything into the right > > directory. > > >> > 5 Started up R:Base: any attempt to start help, by typing HELP at the > > R> > > >> > prompt or > > >> > clicking on the question mark icon hung R:Base. I had to CTRL / > > ALT / > > >> DEL > > >> > to release it. > > >> > 6. Figuring it might be my fault for unzipping in the wrong > > directory, I > > >> > restored my original help files from my zip file AND restored the RID > > >> file > > >> > from another PC. No change 7. Reasoning maybe the problem was with > > >> build > > >> > 81, I restored the previous build of 81: no change. > > >> > 8.. Started up 7.5 and tried help: this also hung. > > >> > 9. Copied help files for 7.5, including the RID file from aother PC > > and > > >> > overwrote mine: no change. > > >> > > > >> > Throughout all of this, the files worked fine from explorer, but not > > >> from > > >> > R:Base. > > >> > > > >> > FInally, knowing how wierd my PC gets sometime I shut it down, > > restarted > > >> it > > >> > and tried again. > > >> > > > >> > Everything now is fine. I restored release candidate 5, unzipped the > > new > > >> > help files again, testing after each one just to be sure. Help works > > >> fine > > >> > now. > > >> > > > >> > Go figure! > > >> > > > >> > David Blocker > > >> > [EMAIL PROTECTED] > > >> > 781-784-1919 > > >> > Fax: 781-784-1860 > > >> > Cell: 339-206-0261 > > >> > ----- Original Message ----- > > >> > From: "Paula Stuart" <[EMAIL PROTECTED]> > > >> > To: "RBG7-L Mailing List" <[email protected]> > > >> > Sent: Saturday, July 16, 2005 6:07 PM > > >> > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > > >> > > > >> > > John, Mike and Sami..... > > >> > > > > >> > > Thanks for all your help. I just got everything working. > > >> > > Here's what I found out. > > >> > > > > >> > > 1. When downloading the files from Rbase and then checking the > > zipped > > >> > > files I got an "Unknown Publisher" message. > > >> > > 2. When I unzipped them and then checked the Properties Box on the > > >> > > unzipped files, I got the "File has been blocked" message. I > > selected > > >> > > UNBLOCK (had to do it for each and every file individually) 3. When > > I > > >> > > had the problem yesterday, and couldn't open the files, I checked > > the > > >> > > Properties Box on a couple of them and got an "Unknown Application" > > as > > >> > > the application. In my stupidity (I told you I'm not as > > experienced > > >> > > as many of you) I changed it to "Rbase" instead of "HTML Help" > > That > > >> > > changed the properties for ALL of them. Subsequent downloads > > seemed > > >> > > to copy that property. > > >> > > 4. So, I deleted all the help files, re-downloaded them, re- > > unzipped > > >> > > them, made sure they all had HTML Help as the Application and > > >> > > Unblocked each file > > >> > > > > >> > > VOILA! Everything now works. > > >> > > > > >> > > I'm going to have to figure out what this new "File came from > > another > > >> > > computer and has been blocked" deal is, as that's not happed > > before. > > >> > > I use McAfee but have recently installed a Windows update as > > >> > > well.....so one of them must have added a security feature I didn't > > >> have > > >> > before. > > >> > > > > >> > > Thanks again to everyone! > > >> > > > > >> > > Paula Stuart > > >> > > Community Development Strategies > > >> > > 70 Summer Street > > >> > > Somerville, MA 02143 > > >> > > 617-776-3367 > > >> > > 617-776-4554 (Fax) > > >> > > 617-388-1331 (Cell) > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > > Docherty > > >> > > Sent: Saturday, July 16, 2005 5:51 PM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > > > >> > > Paula, > > >> > > > > >> > > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The > > modified > > >> > > time and date on this is about when I downloaded the new help files > > >> > > today, as per your system. > > >> > > > > >> > > If I double-click on the help files, which XP identifies under Type > > as > > >> > > Compiled HTML Files, they open immediately as expected as a help > > file. > > >> > > Properties are fine as well. > > >> > > > > >> > > One thing I have noticed with downloading from RBTI is that if I > > have > > >> > > Zone Alarm running, the updates are usually corrupted when I try to > > >> > > run them (corrupted EXE file error appears)- I now disable ZA when > > I > > >> > > download from RBTI - when I forget to do this I have problems. Do > > you > > >> > > have anything like this running on your PC ? > > >> > > > > >> > > John Docherty > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > > Stuart > > >> > > Sent: Sunday, July 17, 2005 9:27 AM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > Does anyone know what the file RBASE.chw is? > > >> > > > > >> > > I've now re-downloaded the latest version of RB7.1 (Release > > Candidate5 > > >> > > 7/14/2005) When I re-downloaded the help files, and looked through > > >> > > the > > >> > > RBG7 folder on my computer I found this file. It's not in the > > >> > > "typical install" documentation I have for XP. It has a created > > date > > >> > > of October > > >> > > 2003 and a modified date of yesterday -- when I originally > > downloaded > > >> > > the help files. > > >> > > > > >> > > Also, clicking on the individual help files in Windows explorer > > causes > > >> > > dialog boxes to come up saying "unrecognized command, retype it" > > and > > >> > > one that says "more than 10000 lines or 400 items in input line" > > >> > > (happened clicking on the Gateway help) > > >> > > > > >> > > Also, clicking on the individual files to look at the properties > > shows > > >> > > a message at the bottom that reads "This file came from another > > >> > > computer and might be blocked to help protect this computer" with a > > >> > > button next to it saying "unblock". When I clicked that, and tried > > to > > >> > > open the file...it made no difference. I'm wondering if a Windows > > >> > > update has caused some kind of a security lock on these..... > > >> > > > > >> > > Paula Stuart > > >> > > Community Development Strategies > > >> > > 70 Summer Street > > >> > > Somerville, MA 02143 > > >> > > 617-776-3367 > > >> > > 617-776-4554 (Fax) > > >> > > 617-388-1331 (Cell) > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > > Docherty > > >> > > Sent: Saturday, July 16, 2005 4:33 PM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > > > >> > > Paula, > > >> > > > > >> > > I use WinZip with XPP - however as suggested by Mike if you try > > >> > > opening the actual downloaded files you will be able to check their > > >> > > integrity, as they should be able to be displayed readily. > > >> > > > > >> > > Good luck. > > >> > > > > >> > > John Docherty > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > > Stuart > > >> > > Sent: Sunday, July 17, 2005 8:09 AM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > Hi John, > > >> > > > > >> > > Running Windows XP there's a self-extractor that's part of the > > >> > > operating system. It's how I always unload the files. They > > download > > >> > > as zipped folders. I select "extract all files" from the menu and > > >> > > tell it what directory to send them to. The unzipped files are > > coming > > >> > > up with the date and time they were extracted. I just assumed that > > >> > > because they were overwriting the files that were already there. > > >> > > > > >> > > Paula Stuart > > >> > > Community Development Strategies > > >> > > 70 Summer Street > > >> > > Somerville, MA 02143 > > >> > > 617-776-3367 > > >> > > 617-776-4554 (Fax) > > >> > > 617-388-1331 (Cell) > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > > Docherty > > >> > > Sent: Saturday, July 16, 2005 4:01 PM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > > > >> > > Paula, > > >> > > > > >> > > I have just downloaded the zip files, unzipped them into the > > directory > > >> > > where 7.1 resides and they work OK - the unzipped files are dated > > 14/7 > > >> > > 7:10pm (although it is 17/7 here) - how are you extracting the CHM > > >> > > files from the downloaded zip files and changing the date etc ? > > >> > > > > >> > > One thing I did notice though is that they still tell you can > > update > > >> > > multi-table views. > > >> > > > > >> > > Regards, > > >> > > > > >> > > > > >> > > John Docherty > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > > Stuart > > >> > > Sent: Sunday, July 17, 2005 7:29 AM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > Sami, > > >> > > > > >> > > They were dated 7/15/2005 and then I tried reloading them again > > from > > >> > > the zipped files so now they're dated 7/16/2005.....or the date I > > >> > > installed them. Even after reloading them again I can't get them > > to > > >> > > work...so now I have no working help files at all. > > >> > > > > >> > > Paula Stuart > > >> > > Community Development Strategies > > >> > > 70 Summer Street > > >> > > Somerville, MA 02143 > > >> > > 617-776-3367 > > >> > > 617-776-4554 (Fax) > > >> > > 617-388-1331 (Cell) > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > > > >> > > > > >> > > -----Original Message----- > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami > > >> > > Aaron > > >> > > Sent: Saturday, July 16, 2005 12:21 PM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > > >> > > > > >> > > Paula - > > >> > > > > >> > > Mine seem to work just fine... Go out to Windows Explorer and > > check > > >> > > the dates on the chm files in your RBG7 folder to be sure they are > > all > > >> > > dated 7/14. > > >> > > > > >> > > Sami > > >> > > > > >> > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > >> > > Sami Aaron > > >> > > Software Management Specialists > > >> > > 913-915-1971 > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > ________________________________ > > >> > > > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > > Stuart > > >> > > Sent: Friday, July 15, 2005 5:44 PM > > >> > > To: RBG7-L Mailing List > > >> > > Subject: [RBG7-L] - Help Files Don't work > > >> > > > > >> > > > > >> > > Hi Razzak.... > > >> > > > > >> > > I downloaded the new help files, unzipped them to RBTI\RBG7 > > >> > > directory as instructed. Then I opened RBase and clicked on the > > help > > >> > > icon and it came up with the index list on the left of the screen > > and > > >> > > an internet page fault on the right with and ACTION CANCELLED page > > >> > > error fault. > > >> > > > > >> > > Do I have to do something besides extracting the files to the > > >> > > correct directory? I've never been sent to a web page when opening > > >> > > help files before (unless I specifically selected going to online > > >> help). > > >> > > > > >> > > Help > > >> > > > > >> > > Paula Stuart > > >> > > Community Development Strategies > > >> > > 70 Summer Street > > >> > > Somerville, MA 02143 > > >> > > 617-776-3367 > > >> > > 617-776-4554 (Fax) > > >> > > 617-388-1331 (Cell) > > >> > > [EMAIL PROTECTED] > > >> > > > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this incoming message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this outgoing message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this incoming message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this outgoing message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this incoming message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > -- > > >> > > No virus found in this outgoing message. > > >> > > Checked by AVG Anti-Virus. > > >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > > 11/07/2005 > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > >> > --- RBG7-L > > >> > ================================================ > > >> > TO POST A MESSAGE TO ALL MEMBERS: > > >> > Send a plain text email to [email protected] > > >> > > > >> > (Don't use any of these words as your Subject: > > >> > INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, > > >> > REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) > > >> > ================================================ > > >> > TO SEE MESSAGE POSTING GUIDELINES: > > >> > Send a plain text email to [email protected] In the message SUBJECT, > > put > > >> just > > >> > one word: INTRO ================================================ > > >> > TO UNSUBSCRIBE: > > >> > Send a plain text email to [email protected] In the message SUBJECT, > > put > > >> just > > >> > one word: UNSUBSCRIBE > > ================================================ > > >> > TO SEARCH ARCHIVES: > > >> > Send a plain text email to [email protected] In the message SUBJECT, > > put > > >> just > > >> > one word: SEARCH-n (where n is the number of days). In the message > > body, > > >> > place any text to search for. > > >> > ================================================ > > >> > > > >> > -- > > >> > No virus found in this outgoing message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: > > 7/16/2005 > > >> > > > >> > > > >> > > > >> > > > >> > -- > > >> > No virus found in this outgoing message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: > > 7/16/2005 > > >> > > > >> > > > >> > > > > >
