At 12:24 PM 8/27/2005, Chuck Finley wrote:
I have followed the directions listed below and still get the
dreaded 'another version of the product is already installed'
error. Is it possible there is another registry key for 7.1?
Chuck,
If you have un-installed R:BASE 7.1 for Windows using the Windows
Add/Remove Programs, you may also want to check the remnants of
R:BASE 7.1 for Windows in the registry.
Here's how:
01. Windows Start > Run > RegEdit
02. HKEY_CURRENT_USER > RBG7 Report Designer
If found, simply delete the RBG7 Report Designer folder.
03. HKEY_CURRENT_USER > Software > R:BASE Technologies > RBG7
If found, simply delete the RBG7 folder.
04. HKEY_LOCAL_MACHINE > Software > R:BASE Technologies > RBG7
If found, simply delete the RBG7 folder.
05. Close the Registry Editor
06. Use the latest RBG7 Full Installer CD to install R:BASE 7.1
Hope that helps!
Very Best R:egards,
Razzak.
