With the title of this thread I thought for sure it was going to be SPAM lol.
On 2/23/09, [email protected] <[email protected]> wrote: > I want to extend my sincere thanks to Mark and John of Rivendell through > this forum. I had a small but special problem last Friday and it was > resovled ASAP. Last Friday noon, my wife noticed that one of the small > "button-lock" of my Nigel & Smythe country bag, which I use as my > lunch/dinner bag to work, was missing. It upset me since I wasn't sure if > RBW keeps such spare parts and if it would merit their attention. But > remembering what Grant said that we should contact John for "special > problems" -- I took a photo of the bag where the missing button-lock should > be and sent an email to John with the attached photo. Next thing I know, I > got an email from Mark, saying that the spare button-lock is in the > afternoon out-going mail. The next day, Saturday afternoon, my lunch/dinner > bag has no missing button-lock. That's customer service! > > > Rene > > [email protected] > EarthLink Revolves Around You. > > > -- Sent from my mobile device having a blood clot is a sticky situation --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
