Two weekends ago, while changing a worn tire, I noticed a rim separation crack in my Velocity Synergy OC rear wheel. This wheel had 6,000 or so miles and had not shown any prior problems. I contacted Velocity and answered a few of their questions about the type of use and typical loading. In a day or two they got back to me with a return authorization and I sent via UPS after removing the skewer and cassette. They received it last weds and yesterday it arrived back at my house. The rim was replaced with a new non OC rim, they put in new DB (DT Swiss) spokes and new brass (nickel plated) nipples. The rim spins true and the guy who built it put his sticker inside too. His name is Bruce :).
Fast service and they did not ask for payment for the other items beyond the rim. I am very pleased with Velocity's response. (I have velocity rims of one model or another on 5 sets of wheels.) Bruce -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
