Philip You didn't read it wrong. There is no wrong, or right. Different people focus their attention on different aspects of the story. Some of us focus in on the rude note and think "what a jerk!" Some of us focus in on the fact that Grant aired it out in public and think "what a cowardly and shameful thing to do!"
Personally, I focus in on the emotional part of it. A lot of us that work retail or customer support are good at it because we care. We're emotionally invested in our customers being happy. Sometimes those of us in that line of work will be treated by our customer in a way that says: "you are bad. give me something for free. do it now. after you do it, you are still bad, and I will still badmouth you and your company" When that happens (and it has happened multiple times to all of us in that line of work), it is a bummer. To me, Grant's post was venting a bummer situation that bummed him out. To me, it's a double bummer that his doing that is regarded by several of his devoted customers as a cowardly or shameful act. Customer support is draining. If you are doing customer support in a field that you also LOVE, it can be doubly draining. I feel for him. Working in the retail part of the bike business is the only thing (besides fatherhood) that I've ever been absolutely great at. It doesn't pay, and sometimes it grinds you up. I'm glad Grant has the BLUG to vent on things like this, and I hope he gets more "keep your chin up" responses than he does "that was shameful and cowardly". Bill Lindsay El Cerrito, CA On Wednesday, September 16, 2015 at 11:15:58 AM UTC-7, Philip Williamson wrote: > > Did I read it wrong? It sounded to me like Rivendell DID replace the > shifter. > I'm more uncomfortable with us piling on, than with the original Blug post > about it. > > Philip > www.biketinker.com > > >> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
