Telephone... what's that? I'll give that a try and try to get hold of someone there! :-) My LBS made it quite clear they wanted nothing to do with this. Maybe I should have told them I was interested in a Madone in order to get back into (serious) cycling...
So far, that's a real good lead. I have had James Black (local-ish in L.A. and runs the IGH Yahoo group) mentioned as a contact. Also there's Aaron's Bikes in Seattle which looks like they have a good handle on this and might be a good help. But $175 flat fee plus shipping both ways... well, it was free, but I don't know how much I want to get put into this. Hoping that between James and Sram I'll get a heads up as to whether I get the missing parts and if it's a DIY job. I don't want to take the hub apart and re-build it, but hope I can just get it going again in "good enough" shape to make it through three kids in route to 26" bikes.... Will report back! On Sun, Dec 6, 2009 at 1:07 PM, Jim Thill - Hiawatha Cyclery < [email protected]> wrote: > I always use the phone, rather than email, for customer support > issues. I think there's a guy named Nate who has helped me before, but > anybody who answers should be able to help. > 1-312-664-8800 > Make sure you point out that your LBS has no source of parts for > these, or any SRAM/Sachs IGH hubs, which is why you are calling them > directly. > > On Dec 6, 2:30 pm, cyclotourist <[email protected]> wrote: > > http://www.sram.com/_media/techdocs/Ins_sram_P5_8_2005.pdf > > > > I'm missing parts 2-6 it looks like, and part 1 is bent all crazy like > (and > > doesn't come out!). > > > > You have a contact for tech support there? Their contact page doesn't > have > > email and only lists the folks with the high pay scales... > http://www.sram.com/contact > > > > On Sun, Dec 6, 2009 at 12:20 PM, Jim Thill - Hiawatha Cyclery < > > > > > > > > [email protected]> wrote: > > > It is a strange hub to set up. The documentation thar shows the > > > correct shift adjustment is incorrect. SRAM has an office in Chicago > > > and their tech guys have always been helpful ime. > > > > > On Dec 6, 2:11 pm, cyclotourist <[email protected]> wrote: > > > > Great potential bike for my kid, but it needs some work. > > > > Full story is here: > > >http://cyclotourist.blogspot.com/2009/12/help-davey-get-this-bike-fix. > .. > > > > > > Basically, I need to be pointed to someone who knows their way around > one > > > of > > > > these hubs to see if the one I have can be made to work. Directions > via > > > the > > > > internets might get it running, but I have a feeling I'll end up > having > > > to > > > > send it to an expert... that would have been Sheldon, but I don't > know > > > who > > > > is next in line for IGH knowlege. Complicating things is the fact > it's a > > > > SRAM which doesn't have a whole lot of support for the IGHs here in > the > > > > States (or so I've read). > > > > > > -- > > > > Cheers, > > > > David > > > > Redlands, CA > > > > > > "Bicycling is a big part of the future. It has to be. There is > something > > > > wrong with a society that drives a car to workout in a gym." ~Bill > Nye, > > > > scientist guy > > > > > -- > > > > > You received this message because you are subscribed to the Google > Groups > > > "RBW Owners Bunch" group. > > > To post to this group, send email to [email protected] > . > > > To unsubscribe from this group, send email to > > > [email protected]<rbw-owners-bunch%[email protected]> > <rbw-owners-bunch%[email protected]<rbw-owners-bunch%[email protected]> > > > > > . > > > For more options, visit this group at > > >http://groups.google.com/group/rbw-owners-bunch?hl=en. > > > > -- > > Cheers, > > David > > Redlands, CA > > > > "Bicycling is a big part of the future. It has to be. There is something > > wrong with a society that drives a car to workout in a gym." ~Bill Nye, > > scientist guy > > -- > > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]<rbw-owners-bunch%[email protected]> > . > For more options, visit this group at > http://groups.google.com/group/rbw-owners-bunch?hl=en. > > > -- Cheers, David Redlands, CA "Bicycling is a big part of the future. It has to be. There is something wrong with a society that drives a car to workout in a gym." ~Bill Nye, scientist guy -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
