I think I remember that you bought your Clem used from a member here, 
right? I wouldn't expect much in response from any company about their 
goods I bought used. Rivendell's are unique and exciting and may make you 
want to reach out to them directly for help or whatever, but your purchase 
of the bike used hasn't really benefited them in any way. Like any small 
business, they are very busy and every employee is likely juggling a lot of 
things at once. Inquiries from non-customers are probably pretty low on 
their priority list.

I don't mean this as a shot at you, but certainly something to be aware of 
when contacting them. On the other hand, the list here is a great resource 
for most questions regarding new and used Rivendells, and it's free!

Darin 



On Sunday, March 3, 2019 at 5:19:58 PM UTC-8, OwenS wrote:
>
> Unfortunately the spam folder doesn't explain the curt responses ;)
>
> On Mon, Mar 4, 2019 at 10:09 AM Ash <ash...@gmail.com <javascript:>> 
> wrote:
>
>> Hi Ray,
>>
>> I can't thank you enough for this message!
>>
>> I thought I had understood Gmail, but apparently not.  Every time (to 
>> just Will's emails, but has happened in other occasions too) I don't 
>> receive a response for an email, I would do a search assuming that the 
>> search included the spam folder.  When I expand the search field, it even 
>> says "All Mail" is default scope.  Apparently not All does not include 
>> spam.  I have to explicitly search the spam folder :(
>>
>> THANK YOU! THANK YOU!
>>
>> I need to write an apology email to Will for wasting his 5 minutes trying 
>> to diagnose the missing email issue.
>>
>>
>> On Thursday, 28 February 2019 20:34:54 UTC-8, Ray Varella wrote:
>>>
>>> Just a thought———-check your spam folders regularly. 
>>>
>>> I find all sorts of emails in mine, oftentimes I find messages that I 
>>> initially thought were not answered. 
>>>
>>> Ray
>>
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