I agree Steve. My experiences in person and on the phone have been uniformly great. Andy
On Thu, May 14, 2020 at 8:58 AM Steve Cole <cole....@gmail.com> wrote: > Everyone I know knows what I think about Rivendell Bikes – I have three > and my wife has (had) one. When I first learned about these bikes and > Grant’s philosophy, it was as if I had found my cycling home. No other > bikes every seemed as wonderful. > > > > As a daily reader and occasional contributor to RBW Owners Bunch, I know > there are many others who share my affection for Riv Bikes. I have never > taken the time, however, to talk about R BW and the staff. An event of > this week makes me want now more than ever to sing RBW’s praises. > > > > Over the years, I’ve had many occasions to interact with RBW staff, mostly > over the phone. Once, while visiting my daughter and her family in the Bay > Area, I went out to Walnut Creek, a kind of pilgrimage. Grant gave me the > kind of personal attention I am certain he – and Will, and Mark, and Vince > and all the staff – gives every visitor whether a first-timer like myself > or a regular. > > > > This week. My grandson is just beginning to cycle – he’s been practicing > on the flat top of a parking garage. On Monday, I loaded my wife’s Betty > Foy onto the roof of our car and headed over to the parking garage where > she planned to ride with my grandson. The entrance to the garage is on the > top level and we drove in – or tried to. Regrettably, there is a bar over > the entrance that restricts the height of vehicles entering. There was no > sign and I did not notice the bar. I ran into it and Betty was knocked off > the roof. Initially, it seemed like the most serious damage was to the > stem. It was bent pretty badly. Otherwise, everything seemed like it > could be put back together. > > > > After replacing the headset, I went to install the fork. Ughh! The top > of the threaded section on the steerer had broken off. My first thought > was to reach out to Bilenky to see whether they could remove the steerer > tube from the fork and weld on a new one. A lightbulb went off and some > dim memories of RBW selling just forks suggested I reach out to see whether > they might have a spare. I called and spoke with Vince. I took the > measurements he asked for. Within 10 minutes, he called to let me know > they had a replacement – and to cushion the blow and lessen my guilt, it > was already painted in Betty Foy blue with the red mustache on the fork > crown. Vince sent it out the same day. > > > > What can I say. What other company would even have spare forks for a > nearly 10-year old bike, much less one that is already painted and will fit > perfectly? > > > > RBW – and especially Vince – I remain a devoted follower! > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/rbw-owners-bunch/f8c77d08-d526-4553-b1c1-217dd4760721%40googlegroups.com > <https://groups.google.com/d/msgid/rbw-owners-bunch/f8c77d08-d526-4553-b1c1-217dd4760721%40googlegroups.com?utm_medium=email&utm_source=footer> > . > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rbw-owners-bunch/CAPhA658A5WTdYqwTuLZMSZ8KZAk8c7o_krCp-VXGfeE%3Dj_FH8g%40mail.gmail.com.
