Peter, I own a lot of Park Tools, including a CN-10. I use them quite often. Perhaps your CN-10 is a lemon? Give Park a call and explain your experience with that particular tool. They just might send you a replacement.
Best regards, Jeff Claremont, CA On Sunday, March 21, 2021 at 1:17:41 PM UTC-7 divis...@gmail.com wrote: > That's interesting, and raises the question of whether their customer > support might be relied on for other things. > > I own many Park tools (spanners, hex drivers, spoke wrenches etc), but > only a few with moving parts: The PAW-12 crescent wrench, the CCP-2 dual > 22mm (Campy/Shimano)/23mm (TA) square-taper crank extractor, and my bête > noire, the CN-10 cable/housing cutter. > > I bought this cutter brand-spanking new, and it's been terrible from day > one. When the pivot bolt is tightened, it's too tight to close for the cut; > when you loosen it enough for smooth travel, it leaves a ragged edge on the > housing and pulls threads out of cables. There's no middle ground; there > should obviously be some sort of thin Teflon washer (or even brass) between > the two arms of the cutter, so that you get smooth travel but the arms are > close enough for a clean cut. To me, this seems like a fatal design flaw. > For decades, Felco and VAR have made cable cutters that work, and I've > heard good things about Shimano's cutters; why would a brand that makes > premium products design cutters with so much friction in the system that it > doesn't perform the function for which it's designed? > > I've never just thrown it out. I just stick it/throw it back into my > toolbox, take it out forgetfully every six months to cut a housing, make a > ghastly mess of the job, and get mad all over again. It's never occurred to > me to phone Park and complain about the fact that their expensive cutter > doesn't work at all. > > Peter "ten times bit, not shy enough" Adler > Berkeley, CA/USA > On Sunday, March 21, 2021 at 12:06:45 PM UTC-7 Christopher Cote wrote: > >> I had a brand new external BB socket crumble like an old cookie the first >> time I used it. Obviously a bad casting. I emailed Park's customer support, >> they asked for a pic, and sent me a new one really quickly. A+ customer >> service in my book. >> >> Chris >> >> >> On Sunday, March 21, 2021 at 1:15:13 PM UTC-4 Marty Gierke, Stewartstown >> PA wrote: >> >>> I have one of those workstand seat tube holder things, but the top knob >>> broke a while back. It's not something Park has sold for many years, and I >>> probably could have come up with a fix, but I took a chance and called to >>> see if they had a knob for it. Talked to a real person who pointed me to >>> the secret place on the site to find obsolete repair parts, and I was able >>> to order a NOS Park-branded knob and the plastic sleeve thing for a few >>> bucks. The guy kind of laughed and admitted they had not sold this thing >>> for at least fifteen years, but was happy to put this one back in service. >>> It showed up in the mail two days later. Shipping cost was less than 4 >>> bucks. >>> >>> [image: Park1.jpg] >>> >>> Love it when a company is willing to take care of you and be pleasant >>> about it. The guy on the phone called me by name at least three times. >>> Kudos to Park Tools. May they live long and prosper. >>> >>> Marty >>> >> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rbw-owners-bunch/c689c6a4-bbfc-4687-914b-1be01ab7ca7an%40googlegroups.com.
