I was pleased to find a postcard signed by or in place of Jan and Natsuko
in my admittedly quite-a-few-hundred-dollar order from RH recently of TPU
tubes and EL tires. Perhaps it was signed by a machine, I don’t know, but I
did appreciate the effort to go beyond mere order fulfillment.

As I think about this:  Aaron at Rat City Bikes (IGH maestro) tosses in
various branded drink coasters, stickers, and matchbooks; Phil includes
stickers to add to the mess on the back of my old car; ditto Paul; and one
other vendor I can’t now recall also sent a person-signed, if not one
signed by the principal face-of-company, post card that did reach even my
jaded soul (I write executive resumes).

All minor things but just the hint of a thought beyond the bare bones and
legal skeleton of a lawful exchange of cash for goods does tilt one toward
a positive feeling for the vendor.

On Mon, Oct 6, 2025 at 2:53 PM Michael Morrissey <
[email protected]> wrote:

> … Please I want to hear from normal people who own 3 or fewer Rivendells,
> not people who have one of every model of Rivendell and who get personal
> greeting cards from Grant Peterson.
>

Utterly irrelevant, but I can’t resist: entrepreneurship from Withnail and
I, scroll a bit. “We’re going to make one that shits itself.” The speaker
is Danny the Drug Dealer, the product manager is Presuming Ed.
https://youtu.be/_rjWRFrbTQ4

Patrick Moore, who has met people with Danny's Cockney lisp.

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