The industry standard makes potential buyers categorize themselves by 
marketing efforts with catalog, print ads and POP materials in the shops. 
Their self-qualification make it easier to sell them a bike. Shop employees 
can be untrained in salesmanship, just word match: customer says "comfort" 
they walk to the big sign and ask how much they want to spend.  I saw this 
yesterday when I went in a local shop like that. Actually heard people 
telling the staff that their riding less "urban and more comfort". They 
pre-establish expectations in the buyer which makes it easier to appear 
that you are facilitating their cycle of satisfaction. 

More psychology than cycling. It emphasizes the marketing materials and 
deemphasizes the local shop and employees to the perception of buyers, the 
resultant bikes appear as such to the experienced eye. Latitude of use does 
not have value or place in this forum, it confuses and delays decisions and 
purchases, especially in novice riders. 

The most intriguing bicycle product in those places are the employee bikes 
where, behold, many Rivish builds which shame the corporate floor units. 
That was part of what was so attractive about Bridgestone; smart parts to 
discerning shoppers, each picked for tangible benefit. Not for the shopper 
 looking for something in a color to match their car/truck.

Rivendell is thankfully not like that. Here's a bike, it's limitations have 
more to do with tire size, rack/fender/bottle cage braze-ons. I suspect 
that with a wise build, a blind pick of frame in the right size could 
provide a customer with at least 90% of best possible outcome. Add a few 
frame tubing options to cover those ends of spectrum buyers and happiness 
is achievable among veteran riders and those who appreciate the value 
structure. Not only is a rider happy with the build, it can change so if an 
opportunity to take a trip like a Riv Rally or begin commuting with the 
bike a new one isn't the answer but rather one of the most joyous: 
accessory shopping.  

Marketing MBAs would assess RIv "too versatile" because corporate bikes 
don't focus on lifetime satisfaction of the buyer with a quality product, 
but rather the ease of moving units facilitated by brand identity without 
degrading the brand perception in the marketplace. I have these 
conversations with my wife, one of those marketing MBAs, who I met at my 
backwards-to-the-marketing-model outdoor shop where she chose to have her 
bike sent for assembly when moving there.

Andy Cheatham
Pittsburgh

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