Hello All, I received this email from VO today. Thought I'd share in the event anyone owns one of these.
Chris ----------------- Dear Velo Orange Customer, Our records indicate that you purchased VO's long-setback seatpost in the period between August 2008 and June 2011. We are recalling the upper clamp used on the first few production runs of this seatpost. It has been reported to us that these early clamps may develop cracks or break, causing a hazard to the rider. We advise customers not to use the seatposts until the clamp is replaced with the newer version. Note that this only affects seatposts produced from August 2008 to late 2010 and sold through mid-2011. The bulk of the older upper clamps were sold as part of item code VOGCSP (2008 - 2010); fewer were sold as part of item code SE-0001 (2011). The newer and stronger style of clamp has two reinforcing ridges along the top. The old style has a smooth top as shown below. This is the old style that should be replaced. (top view) This is the new stronger style that is fine. Note the two ridges on top. Please e-mail ([email protected]) or call us (443-949-8115) and we'll send you a replacement clamp at no charge. Or you can send back the entire seatpost and we'll replace the clamp for you. If you have already contacted us after reading our blog post on this issue (http://velo-orange.blogspot.com/2014/01/recall-early-vo-seatpost-upper-clamp.html), you needn't inform us again. Sincerely, Annette Najjar Velo Orange LLC 1981 Moreland Parkway Annapolis, MD 21401 USA 443-949-8115 phone 443-926-0095 fax www.velo-orange.com -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/groups/opt_out.
