Thanks Joel -
I left unsaid how this can all differ with different customer classes (large
commerecial VS rural off-grid etc). The obvious maint of batteries... PPA
agreements becoming a new type of entity... The benefits of remote diagnostics
via fat spaniel, win-verter and others...
More thoughts? You all can't still be hung over on holiday cheer????
For a brighter energy future,
Geoff Greenfield
Founder and CEO
Third Sun Solar & Wind Power Ltd.
340 West State Street, Unit 25
Athens, OH 45701
740.597.3111 Fax 740.597.1548
www.Third-Sun.com
Clean Energy - Expertly Installed
----- "Joel Davidson" <[email protected]> wrote:
>
Hell Geoff,
Maintenance agreements are no more "easy money" than any of your other labor
earnings. Price maintenance work the same as other specialized labor and factor
in travel time and costs and perhaps a little something extra for your client
(who has become more than just a customer). The reason some people say
maintenance agreements are easy money is because they don't actually do
anything. I know a roofing company that charge annual maintenance fees and
never visits the site unless they get a leak call. I stopped doing business
with that roofer. I know other companies that use their maintenance service
trips to stay in touch with their clients. They ask their clients if there is
anything else they may want or need and ask if their neighbors or friends are
interested in PV, wind, etc. Do this for several years and you build a powerful
local referral network.
Best wishes for a wonderful new year!
Joel Davidson
> ----- Original Message -----
> From: Geoff Greenfield
> To: [email protected] ; [email protected]
> Cc: John Fanselow
> Sent: Monday, December 29, 2008 6:43 AM
> Subject: [RE-wrenches] Maintenance agreements?
>
>
Hello and happy new year fellow listers... I am happy (as are my batteries)
for longer solar days as we move forward around the sun...
I am faced with yet another client who is surprised that I don't have a
"maintenance agreement" or "plan" to offer them (similar I guess to such plans
offered by HVAC contractors?).
We have developed a simple one page explanation that basically says we will
work at our hourly rate for non-warranty items, for labor not covered on
warranted equipment, and for scheduled preventative maintenance (or unscheduled
emergency maintenance)
I keep hearing that maintenance agreements are "easy money" - (?). One of my
HVAC contacts shared that they give a "preferred rate" as well as a "hotline 24
hr #" and priority service to those on a plan, as well as annual "start of
season" tune up. I am considering something similar...
>
I am curious about the pros and cons of these agreements, as well as any other
words of wisdom... links to reference materials would also yield kilowatts
worth of appreciation.
>
For a brighter energy future,
> Geoff Greenfield
> Founder and CEO
> Third Sun Solar & Wind Power Ltd.
> 340 West State Street, Unit 25
> Athens, OH 45701
> 740.597.3111 Fax 740.597.1548
> www.Third-Sun.com
> Clean Energy - Expertly Installed
>
>
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