Great Allan.
That's one kind of reporting I like to see on this list. Thanks for
taking the time to let us all know.
Kindest Regards,
Larry Crutcher
Starlight Solar
(928) 941-1660
Renewable Energy Products, Service and Installation
Mailing Address (NO SHIPPING):
11881 S Fortuna Rd.
#210
Yuma, AZ 85367
Shipping and retail store (NO MAIL):
2998 Shari Ave
Yuma, AZ 85365
On Apr 15, 2009, at 12:08 PM, Allan Sindelar wrote:
Wrenches,
SMA just agreed to swap out under warranty an SB1100 that had failed
internally. The unit was invoiced to the customer on 2/17/04, just
outside of the original 5-year warranty. Yes, I had to ask for
special treatment, but they called back with approval. Not only
that, but I was also told that we would be emailed the form for a
$100 swapout reimbursement. I had no idea that they still had that
program.
Laurie in SMA tech support was sharp and very helpful. Since such
customer service is increasingly rare, I figure that this good
support is worth broadcasting on this list.
Allan at Positive Energy
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