Kirpal,
I too have sometimes but, not very often seen this in the field, usually unplugging and re-plugging in the mate cable re-establishes (Re-Polls) the connection and makes it work. Do you know if the silicone grease was used during install? Outback does include a packet of silicone grease with the mates and hubs to use on the cat5 cables to ensure a proper connection. I would also closely inspect the connection of the mate cat5 port and the cable just to make sure that the conductors are all where they are supposed to be, I have also seen damaged connectors cause this. Steve Higgins Sr Application Engineering Mgr Sub-Saharan Africa Business Dev Mgr. Direct: 360-618-4313 OutBack Power Technologies 19009 62nd Ave NE, Arlington, WA 98223 USA Tel: 360.435.6030 Fax: 360.435.6019 www.outbackpower.com From: [email protected] [mailto:[email protected]] On Behalf Of Kirpal Khalsa Sent: Thursday, December 09, 2010 8:30 AM To: RE-wrenches Subject: [RE-wrenches] Outback Mate Controller Issues Good Morning All......we have recently had 2 off grid outback systems go haywire.....both have been running perfectly for more than 2 years.....then all of a sudden the mate stops allowing AC inputs.....a variety of troubleshooting indicated all components were fine.....Outback support took care to help with the confirmation that all the components were fine......finally with us being stumped, tech support asked us to unplug the mate from the hub and replug it back in.....Voila! everything started working properly again......only setting that seemed to be changed and needed to be reset was that the chargers on the inverters were turned off and a few button pushes later and this was also restored...... Anyone else having any similar experiences? This is puzzling as we haven't ever had this kind of problem and for some coincidental reason we had two systems both with long term smooth operating histories have the same issue......we appreciated the quick, accessible, competent support from Outback tech support but remain puzzled as to what may have triggered these odd events......feedback appreciated! -- Sunny Regards, Kirpal Khalsa NABCEP Certified Solar PV Installer Renewable Energy Systems www.oregonsolarworks.com 541-218-0201 m 541-592-3958 o
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