The service tech is going to do the reinstall.
At 02:45 PM 9/28/2013, you wrote:
they are not going to pay for someone's time that is not a service
tech. I'd be pretty happy just to get the replacement shipped to me.
On Sat, Sep 28, 2013 at 11:26 AM, Larry Crutcher, Starlight Solar
Power Systems
<<mailto:[email protected]>[email protected]> wrote:
It's good to see this response instead of the all to often "not our
fault" excuse. Any chance they will pay for your time? Shipping?
Larry Crutcher
On Sep 28, 2013, at 7:22 AM, Drake
<<mailto:[email protected]>[email protected]>
wrote:
Chris,
Generac has stated that the Eco Gen will be replaced. Thank you for
your help, and for the help of Frank Moreno who you notified of the issue.
Best regards,
Drake
Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV Installer
<tel:740-448-7328>740-448-7328
<http://athens-electric.com/>http://athens-electric.com/
At 06:34 PM 9/25/2013, you wrote:
Drake,
As a Generac service dealer, I brought your generator problem to
the attention of Generac's managers. They had a couple of comments:
1) The activation issue sounds like a misunderstanding. Activation
is only a data gathering process, I normally do it online (
<https://www.activategen.com/>https://www.activategen.com/ ). There
is no reason why you could not do it on behalf of the customer.
The activation reps do not handle service calls.
2) The oil hose issue should have resulted in a shutdown which
would have been simple to remedy. There's no record of generators
being damaged by this issue. However, if this is what happened,
Generac is very good about warranty repair and would be very
responsive. I would call the nearest Generac dealer and let them
file a warranty claim. It does not matter that the generator was
not purchased from the dealer, all dealers are required to handle
warranty for any generator as they get paid to repair the units.
Generac will advise the dealer how to proceed. You seem to indicate
Generac did not want to replace the unit but I also get the feeling
no tech has looked at the unit yet. You have to follow the process.
Generac will determine the best course of action once they know the details.
Feel free to pass on any issues you are having resolving this
issue. I can get the service manager involved if you feel you are
not getting adequate response but you do need to get a service
dealer involved before any repairs or replacements can be discussed.
Chris
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