Our Fronius inverters have experienced about 500% failure rate. The management has spoken disparagingly about us to our customers. We've been done with Fronius for years.
William > On Sep 3, 2015, at 2:16 PM, Starlight Solar Power Systems > <[email protected]> wrote: > > Peter, > > Fronius has some of the most ignorant people working for them. It took me > over a year to receive payment for an inverter swap that they diagnosed as > having failed. After I returned the old inverter they claimed nothing was > wrong. Run from Fronius! > > Thank you, > > Larry > > > > On Sep 3, 2015, at 1:11 PM, Peter Parrish <[email protected]> > wrote: > > I have recently had a spate of warranty (and out of warranty) calls from > customers with Fronius IG inverters (from the 2000 to the 5100). In working > the problem, Fronius has had fairly good technical support (initially) BUT > things have gone downhill from there. They have for example, sent a GFDI2 > daughterboard without an RMA label and they have then been incapable of > sending me an RMA label so that I can return the bad board. I am on my fifth > request to have them do so. They have been 120 days (or more) in paying the > reimbursement from warranty work. > > To add insult to injury, they just took $178.00 from our bank account for > failure to return the daughterboard! > > Has anyone else found a deteriorating situation at Fronius and has anyone > found at responsible department there that can put the train car back on the > track? > > We can take the matter over to the bitching list if the matter warrants > on-going discussion. > > - Peter > > Peter T. Parrish, Ph.D. > President, SolarGnosis > 1107 Fair Oaks Ave. > Suite 351 > South Pasadena, CA 91030 > (323) 839-6108 > [email protected] > NABCEP PV Professional 031806-26 > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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