I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......
> HI Larry; > > I second your suggestion that dealers have a separate, expedited contact > line that reaches someone with a higher level of expertise. > 1) We're repeat customers, and their front line sales team. > 2) We're not going to call unless its something trickier to figure out. > This has been a long term problem with several of the manufacturers. > > R.Ray Walters > CTO, Solarray, Inc > Nabcep Certified PV Installer, > Licensed Master Electrician > Solar Design Engineer > 303 505-8760 > > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: >> Jay, Thats just nuts! >> >> I have long wondered why companies like this dont separate customer >> service to professionals or "dealers who are promoting, selling and >> installing their products from the consumers that bought the product >> online and may not have even read the manual. We, the wrenches, should >> have our own contact number or person. >> >> I did receive a voice mail from Outback (thank-you) now I am trying to >> reach them again to actually place a parts order. >> >> Larry >> >> On Dec 8, 2015, at 9:50 AM, jay <[email protected] >> <mailto:[email protected]>> wrote: >> >> tech support is >> 360-618-4363 >> >> dont leave a message unless you can wait for a few weeks. >> >> jay >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> Does anyone know how to reach Outback customer service? I have >>> called, waited and left messages and emailed them with no response. >>> >>> Thank you, >>> >>> Larry >>> >>> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> <mailto:[email protected]> >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/[email protected]/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
