I WILL SECOND THAT! SMA you out there….. oh yea thats right, NOT! I swear by offering such poor service, its almost that they are trying to leave the US market. Piss off the installers w/ NO support and no more market they have to “service”. I sold more SMA equipment then anything else but now I can NOT justify selling it w/ the LACK OF PROFESSIONAL help when its needed. Perhaps they still have a manu rep that can respond to this . TUMP
> On Jun 16, 2016, at 8:22 AM, Matt Partymiller > <[email protected]> wrote: > > I am shocked anyone would refer to SMA's tech support (at least in the > past year) as good. At least 50% of the time that I have to call SMA I > end up on hold for 45 minutes before the automated system just hangs up on > me. Most of the level one support staff are useless. If I try to leave a > message I never get a return call. SMA service used to be good. Right > now it is about the worst in our industry. Their saving grace is a > product that works well (except the Arc Fault detection). > > Matt > > > Matthew Partymiller > Solar Energy Solutions LLC > (877) 312-7456 > [email protected] > > > > On Wed, June 15, 2016 7:19 pm, William Miller wrote: >> Fronius is like Sears tools. The warranty is good but you have to use it >> all the time. 500% failure rate on Fronius for us. We use only SMA. The >> TL-22 series has great features. So far it is reliable. SMAs grid tie >> tech support is good. Less impressed with island support. >> >> William Miller >> >> >> >>> On Jun 15, 2016, at 2:26 PM, [email protected] wrote: >>> >>> >>> Fronius has been wonderful and as you say, they are prompt. >>> >>> >>> More importantly, they have a tech team one can reach quite quickly. >>> >>> >>> Strongly recommend the company and its product line. >>> >>> >>> Howard "Scot" Arey >>> Solar CenTex >>> 254-300-1228 >>> >>> >>> Sent from Outlook Mobile >>> >>> >>> >>> >>> On Wed, Jun 15, 2016 at 3:30 PM -0500, "Sky Sims" >>> <[email protected]> wrote: >>> >>> >>>> Just found out the hard way that Solectria (now Yaskawa?) doesn't do >>>> service call reimbursement or cover downtime of their product during >>>> the warranty period. They promised the world when I was in the >>>> inverter selection process but once they get the equipment out the >>>> door apparently down time and the site visits spent fixing their >>>> product is their customers problem. We're thinking about switching >>>> inverter brands, which inverters have the best reimbursement policies >>>> right now? My experience has been: >>>> SMA pay's $150 per inverter per truck roll(although it can be >>>> difficult collecting from them). ABB pays $150 (although it can be >>>> difficult to collecting from them) Schneider Electric pays $150 >>>> (they've been really quick to pay anytime there is an issue) >>>> Fronius pays $250 (they’ve been really quick to pay anytime there is >>>> an issue) >>>> >>>> That's my list right now and when it comes to reimbursing installers >>>> for problems with their equipment during the warranty period Fronius >>>> looks like the big winner right now with Schneider coming in a close >>>> second. >>>> >>>> My two cents, >>>> Sky Sims >>>> Ecological Systems >>>> >>>> >>>> _______________________________________________ >>>> List sponsored by Redwood Alliance >>>> >>>> >>>> List Address: [email protected] >>>> >>>> >>>> Change listserver email address & settings: >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>> >>>> >>>> List-Archive: >>>> http://www.mail-archive.com/[email protected]/maillis >>>> t.html >>>> >>>> List rules & etiquette: >>>> www.re-wrenches.org/etiquette.htm >>>> >>>> Check out or update participant bios: >>>> www.members.re-wrenches.org >>>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> >>> List Address: [email protected] >>> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> >>> List-Archive: >>> http://www.mail-archive.com/[email protected]/maillist. >>> html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> >> List Address: [email protected] >> >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.ht >> ml >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> > > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > [email protected] > <blocked::mailto:[email protected]%22%20%5Co%20%22blocked::mailto:[email protected]> > www.SWNL.net > <blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/> > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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