I think my issue was the particular tech rep I was attempting to work with. I resubmitted my case and got a new rep who's first response was:
"I'm really sorry about the insight issues. There were major system updates done on the system last week which might have caused some data issues. The server team is investigating and I will keep you informed of the progress. If you can export a chart from one of the comboxes which does not match the insight data that would help us greatly. So I am working with them sending data showing the discrepancies between live data on the combox and the slightly delayed data on the portal. I urge any wrenches who are relying on the Insight portal presently to verify the data you are seeing is in fact correct. Right now about 1/2 the sites I monitor are incorrect. Kevin -----Original Message----- From: RE-wrenches [mailto:[email protected]] On Behalf Of Dave Angelini Offgrid Solar Sent: March-09-18 1:16 PM To: RE-wrenches <[email protected]> Subject: Re: [RE-wrenches] Conext Insight Portal issues Kevin, I always thought you were Maverick? I attached a sreen shot from insight. I use it every day on about 15 systems that I "house sit". There always is a delay of up to 18 minutes or so. I have not had any problems and so I would say it is on your end. Try another computer and make sure all the firmware is up to date. Look at the combox events page and see if something is not right. It should reboot every night just after 3 am. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail [email protected] text 209 813 0060 > I hadn’t noticed, but I also hadn’t been cross checking. I can > compare a couple sites to see if it is happening here. > > Sent from my iPhone > >> On Mar 9, 2018, at 12:55 PM, Kevin Pegg <[email protected]> >> wrote: >> >> Hello Wrenches, >> >> I am curious if others out there are using the Conext Insight Portal >> to monitor Schneider-based systems? >> >> I have been using this portal for a while now. When it works I find >> it very useful and fast to have a quick snapshot of system status. >> Lots faster than having to log into individual systems. >> >> However, recently the portal data has been very unreliable, and tech >> support is generally dismissive of my concerns. At present state, >> about half of my customer sites are displaying completely inaccurate >> information. At first glance there is nothing wildly abnormal about >> the data so you might think it is ok. Except it is all wrong it is as >> if it is displaying another site. I have submitted details of my >> findings to tech support, and to date they have not accepted that this is a >> problem. >> This started on March 7th. Some customers are getting irritated now. >> >> Curious if others are using this system and if you have had any >> similar issues. Which you may not notice unless you do the direct >> comparison between combox or other live data and portal data. >> >> Kevin >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillis >> t.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist > .html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail [email protected] text 209 813 0060 _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/[email protected]/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
