Are you saying we need to jump thru more hoops to use unreliable/questionable product support? OMG > On Jan 9, 2019, at 5:42 PM, Howie Michaelson <howie.michael...@gmail.com> > wrote: > > Hi all, > Concerned by this thread, I went through the process of registering as an > installer on line. A short while later I was sent an email of acceptance and > a phone number. I was implored to not share the number. I did try it and was > successful at reaching tech support on first try. Thanks for the warning that > the process has changed, it would have been a pain to be on a service call > without having gone through this ahead of time. > Howie > > > On Wed, Jan 9, 2019, 9:56 AM <drake.chamber...@redwoodalliance.org > <mailto:drake.chamber...@redwoodalliance.org> wrote: > Hello Wrenches, > > Does Schneider phone support still exist? I filled out an on line form, as a > professional, to be able to get phone support. Schneider sent me an email > with two numbers to call, and neither of them worked. One did not connect to > anything and the other gave me the original message saying to fill out the > form for tech support. > > Using their on-line support has been limited in its usefulness, with a lot of > runaround. No one there will answer any questions about phone support > availability. > > The timing of this is interesting, as I was on the verge of using Schneider > as my go-to brand for battery based equipment. . One Wrench posting from a > while back that stuck in my head was, "before buying equipment, call their > tech support to see how good it is." > > Does anyone know if phone support still exists? > > Thank you, > > Drake > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
> t...@swnl.net > <blocked::mailto:t...@swnl.net%22%20%5Co%20%22blocked::mailto:t...@swnl.net> > www.SWNL.net > <blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/> > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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