Hi john, To Chris’s question. What if (all to common) the customer doesn’t have any of that data? How do you reset it?
Jay > On Mar 18, 2020, at 9:01 AM, John Blittersdorf <[email protected]> > wrote: > > > > Chris, > If the customer has the username and password, they can log in and add > your email address as a new user. I find that on all the profiles I’m > monitoring, there are inconsistencies in finding the screen to add authorized > users. It may be because some profiles were initiated by me (preferred > method) and I added the customer with full control or limited control or the > others were initiated by the customer with me added with full control and as > administrator or not. Tech support should be able to fix it if you are > prepared to do other desk work while waiting for a half hour or more in the > Queue. > > John Blittersdorf > >> On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer <[email protected]> >> wrote: >> To all, >> >> Lately it seems that I'm taking over more and more off grid projects that >> have become orphaned by the many possers in our off grid world. Believe me >> when I say I'm happy to do it. In regards to Optics I've created my own >> account so that I can view all my clients. The problem I'm running into is >> that when I try to create a new profile by entering the clients Mate3 MAC >> address I find that the address is already registered. The clients don't >> know anything and the installers have disappeared. In some cases the clients >> do have a login and password. So my question to you is what is the work >> around here? Is there a way to locally clear the info at the Mate3 or is >> this something that has to be done at OB HQ? If so, what kind of >> documentation would be required from the client to provide to OB to allow >> someone else to "take over" administrative rights of the system? I did reach >> out to OB on the issue but have received no response as of yet. I will say, >> when it works it is awesome. >> >> Christopher >> >>> On Tue, Mar 17, 2020 at 9:50 AM Tump <[email protected]> wrote: >>> Please be aware that the files that are stored in the Mates are not able to >>> be overwritten, and this leads to corrupted data among other mystery >>> issues. Contact Kris Stone, a former OB employee, he has the ability to >>> erase the old files. I no longer travel w/o updated M3s and the firmware to >>> up date. IF I have an issue, I will copy settings in the older Mate and >>> leave my new one in place until I get it addressed by Kris. >>> FYI OB just closed down 1 their offices and moved (those who still had >>> jobs) to I believe Bellingham. Lonus? >>> Kris Stone, 425-233-0731 [email protected] >>>>> On Mar 16, 2020, at 6:37 PM, Dan Fink <[email protected]> wrote: >>>>> >>>>> William, Michael; I have never seen spontaneous reprogramming of the AGS, >>>>> but it sure does give me something to watch out for on the Optics systems >>>>> I've installed, thanks for that! >>>>> >>>>> What I did see (last month) was an Optics system (no AGS) shut down the >>>>> web gateway, saying the firmware in the charge controllers (old MX60s) >>>>> and the Flexnet DC need to be updated, but all are too old, the firmware >>>>> can't be updated as far as I know. It also lost the Port #s for the 2 >>>>> MX60s and FlexNet DC and needs them re-entered. >>>>> >>>>> Oddly, the battery SOC is the only data showing in the Optics Portal, but >>>>> it's saying 67% SOC, which (I hope!) is incorrect, as the site has had >>>>> full sun, hardly a cloud in the sky, for over 3 days now, and the system >>>>> is designed to charge from 50% SOC to full on one sunny day. >>>>> >>>>> The Mate 3S firmware isn't flagged for an update, but there is a newer >>>>> version out. I plan to update the Mate 3S, re-enter the Port assignments >>>>> and hope that fixes the problem. Because the system is 200 miles away and >>>>> I have no way now of knowing if it's even charging right now. >>>>> >>>>> Will be watching this thread closely!. >>>>> >>>>> Dan Fink >>>>> Executive Director, Buckville Energy Consulting >>>>> NABCEP PV Associate >>>>> NABCEP Certified PV System Inspector >>>>> IREC Certified Instructor™ for: >>>>> ~ PV Installation Professional >>>>> ~ Small Wind Installer >>>>> NABCEP Registered Continuing Education Providers >>>>> [email protected] >>>>> 970-672-4342 >>>>> >>>>> >>>>> >>>>> >>>>>> On Mon, Mar 16, 2020 at 1:48 PM William Miller <[email protected]> >>>>>> wrote: >>>>>> Colleagues: >>>>>> >>>>>> >>>>>> Over time we have seen our Outback Optics systems reprogramming >>>>>> themselves. The latest manifestation is seeing the AGS change from Auto >>>>>> to Off. I would suggest if you have Optics systems you might log in and >>>>>> check this. Damage can be done to batteries and your credibility if a >>>>>> generator auto-start is expected and does not occur. >>>>>> >>>>>> >>>>>> I would be interested in hearing if any of you have experienced any >>>>>> “ghost” reprogramming of any Outback systems. >>>>>> >>>>>> >>>>>> Thanks, >>>>>> >>>>>> >>>>>> William Miller >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> List sponsored by Redwood Alliance >>>>>> >>>>>> List Address: [email protected] >>>>>> >>>>>> Change listserver email address & settings: >>>>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>>>> >>>>>> List-Archive: >>>>>> http://www.mail-archive.com/[email protected]/maillist.html >>>>>> >>>>>> List rules & etiquette: >>>>>> www.re-wrenches.org/etiquette.htm >>>>>> >>>>>> Check out or update participant bios: >>>>>> www.members.re-wrenches.org >>>>>> >>>>> _______________________________________________ >>>>> List sponsored by Redwood Alliance >>>>> >>>>> List Address: [email protected] >>>>> >>>>> Change listserver email address & settings: >>>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>>> >>>>> List-Archive: >>>>> http://www.mail-archive.com/[email protected]/maillist.html >>>>> >>>>> List rules & etiquette: >>>>> www.re-wrenches.org/etiquette.htm >>>>> >>>>> Check out or update participant bios: >>>>> www.members.re-wrenches.org >>>>> >>>> >>>> [email protected] www.SWNL.net >>>> Solarwinds Northernlights >>>> Serving Mid Coast Maine & Northern California >>>> 207-832-7574 Cl. 610-517-8401 >>>> >>>> Blair "TUMP" May >>>> ******** MAINE'S CHARTER ******** >>>> NABCEP "Certified PV Installer" >>>> >>>> ******** MAINE'S CHARTER ******** >>>> Trace Xantrex "Certified" Dealer / Installer" >>>> >>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: [email protected] >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/[email protected]/maillist.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> >> >> -- >> Chris Schaefer’s >> >> Tel/Fax 585-229-2083 or Cell 585-748-1870 >> 5115 South Hill Road ~ Canandaigua New York 14424 >> www.solarandwindfx.com ~ E-mail: [email protected] >> >> >> >> Thomas Jefferson, the author of our great Constitution, once said, >> "democracy" will cease to exist when you take away from those who are >> willing to work and give to those who would not." >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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