Hi David and Matt! Which monitoring platform are you struggling with? There is a legacy platform that is set to be retired at the end of the year – the one we called “SMS” which had the old orange and black theme. It’s being replaced with SunPower Pro Fleet Management, which is available to our dealers now.
You should find it’s a lot faster and we’re building new tools into it so it will have the same capabilities as SMS without the lag. It’s also got a much better interface and works on tablets and mobile devices (although it’s not optimized for phones). It also has some significant enhancements such as remote command functions that had previously been only available to technical support or when on site doing commissioning. Contact me offline if you need instructions or help getting access. Best Regards, Isaac Opalinsky | Director, Training & Field Enablement mobile 443-277-6286 | [email protected]<mailto:[email protected]> [sp_2014_logo_black_orange_CMYK-01] From: RE-wrenches <[email protected]> On Behalf Of Matt Partymiller Sent: Wednesday, November 11, 2020 12:59 PM To: RE-wrenches <[email protected]> Subject: [EXT] Re: [RE-wrenches] Sunpower monitoring site External Email - Use caution when responding, clicking, and/or downloading attachments. ________________________________ Same issue for me. Can’t analyze any site lately. It has been that way over a month. From: RE-wrenches <[email protected]<mailto:[email protected]>> On Behalf Of Dave Tedeyan Sent: Wednesday, November 11, 2020 10:36 AM To: RE-wrenches <[email protected]<mailto:[email protected]>> Subject: [RE-wrenches] Sunpower monitoring site To the other Sunpower dealers out there, Is anyone else having issues with Sunpower's partner monitoring portal? I log in, it takes a couple minutes before I can even view a site, and once I do I can barely get to a new view before I get logged out again. I know that they have a new monitoring site, but that one seems to be almost as slow, and give only basic system information. I am curious if others are having success monitoring their Sunpower systems, or if people are having similar issues. Cheers, Dave Dave Tedeyan, PE Senior Engineer | Taitem Engineering, PC [https://www.taitem.com/signatures/logo.png] 110 South Albany Street | Ithaca, NY 14850 o. 607.277.1118 x121 f. 607.277.2119 www.taitem.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.taitem.com&d=DwMGaQ&c=Kv2S0ZicsIm17HTFqYG_Og&r=RD0lHHgQqAl7xvyDm5AiPkLCedjBloPiZPB0MsAPMCE&m=HPRpZJ-YO_etYh3a-Ila3hvxXQZkBmXHliHK60NYWPk&s=orgzmz8BCjaTf8chgKEjhTDywjzbdQNyCSQi3BYwwFk&e=> Solar • Sustainability • Energy • Design Certified B-Corporation since 2013
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