Does anyone have advice on how to get Tesla to cover their warranty or a contact at Tesla that could help with this?
Thanks, David > Begin forwarded message: > > From: Michael Closson <[email protected]> > Subject: Problem with Tesla solar panels > Date: December 5, 2020 at 5:36:28 PM PST > To: David Coale <[email protected]> > > Hi David, > > I hope all is well with you during this time of Covid. > > I’m wondering if you have any advise for my friend Jim Ryan who is > confronting problems with Tesla solar panels that he describes below. (He is > a solar installer who lives and works in Costs Rica.) > > Thanks in advance for any comments you may have. > > Feel free to call me to discuss. > > Best, > > Michael > > > BBB Review posted Dec 4, 2020: > Tesla Solar Review at California Better Business Bureau > Dec 4, 2020 > I wish there was a negative five star rating option!! The lowest possible > rating of one star doesn't fit our situation. > Why? We've had an absolutely terrible experience with Tesla Solar's > customer service following severe technical problems with their solar panels. > Specifically, the white backing sheets of our 40 modules are bubbling up and > delaminating, causing destruction of the individual cells and of course > production to fall to almost nothing. Obviously a critical manufacturing > flaw. Tesla even admits responsibility under the warranty terms, but is > unwilling to replace the panels or offer fair replacement value. > Instead they treat me as a non-customer! They are unwilling to issue me a > normal 'Case Number' for my claim, which means that each time I call them, I > have to explain the entire issue to a new customer service representative, > because there is no case history for them to access. After a half hour or > more (often much more) on hold they finally refer my call to a supervisor, > who again has no case reference, so I have to explain the situation again! > Then they typically tell me that the person I need to speak to is not > available. But they will not tell me the name or provide the e:mail of that > person I need to speak to, nor will they agree to create a standard Case > Number for my issue. So very frustrating!! They have wrapped themselves in a > kind of bureaucratic teflon......they just don't want to take responsibility > for these faulty solar panels. > My advice.....buyer beware of Tesla Solar. If you ever have a claim or > complaint, you will be ignored, or stuck in their ‘Groundhog Day’ style > bureaucracy designed to endlessly frustrate you! Unlike WalMart (who reached > an undisclosed settlement with Tela Solar) I don't have a team of lawyers to > dedicate to holding Tesla accountable for their warranty obligations. Buyer > beware of Tesla Solar!! > > > > ASI Power & Telemetry, S.A. > Liberia, Costa Rica
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