When it comes to what manufacturers will have in the future, guaranteeing or stating that a product will have a feature in the future is mostly doomed to failure, enphase, LG Chem, Ford and so many obsolete inverter manufacturers that have come and gone. You might as well be selling snake oil, you are backing yourself into a corner that has no good way out, just dont sell something that is not there yet. You can use this in your favor by telling your customer at the kitchen table that anyone that is selling you on a gen set integration better be able to back it up with facts and if they can't, Well, now the customer will have more belief in you as a result. SE has some grand plans but until they are in place and actually working do yourself a favor and don't sell what is not available yet. You need to remember that you are a contractor or acting in behalf of a contractor and stating something that is not fact for being fact is a lie and that can get the contractor in hot water. Jerry NABCEP PV Inspector
On Fri, Jun 3, 2022 at 6:24 AM Scot Arey via RE-wrenches < [email protected]> wrote: > Wrenches, > > > > This more of a public service announcement. Many of us have installed > Energy Hub inverters with Backup Interface Units (BIU). Based on SolarEdge > marketing materiel, we have told customers that generator integration was > on the way. > > > > Well, 4th quarter 2021 came and went and still no path forward. I had > asked one of the SolarEdge Directors of Sales if SolarEdge could release a > formal new release or updated tech note that installers could pass to > customers who want to know, “when can I integrate the generator like you > told me we could?” > > > > SolarEdge won’t make any such announcement and the best I could get form > the Director was to perhaps “get it removed from all marketing material.” > > “Generator – we don’t have an update. This is significantly harder than > it might seem. The last thing we can do is have generators or inverters > failing. It is not hard to get the generator to turn on/off. It is > everything else that a homeowner is going to expect the systems to do > together. The ask has been sent up the chain of command to get it removed > from all marketing materials.” > > > > But that still leaves installers holding the bag, as it was us at kitchen > tables saying, “yes – this capability is coming.” Without SolarEdge > providing a formal release, it has in essence shifted its ‘loss of > goodwill’ to us. > > I’m pretty fired up about it as it is one of many decisions where > SolarEdge shifts costs back to the installers, to their benefit (consider > the long queue for tech support and their response, “ok you have to be > onsite for us to do something before we RMA it.” Which would be fine if we > were not forced to wait hour-plus for tech support. > > > > Would enjoy hearing what you are telling customers. > > > > Scot Arey > > Solar CenTex > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
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